CallBighorn ยท 3 days ago
Client Services & Administrative Coordinator
Carson City, NV
Full-time
Onsite
New Grad, Entry Level
$18/hr - $28/hrBighorn Plumbing is seeking a friendly, detail-oriented Customer Service & Administrative Coordinator to be the first point of contact for our customers. This role involves exceptional communication skills and the ability to manage multiple service requests and administrative tasks while ensuring an excellent customer experience.
Construction
Responsibilities
Answer inbound calls, emails, and office inquiries promptly with warmth and professionalism
Follow established call scripts and communication guidelines while maintaining a friendly, helpful tone
Confirm correct spelling of customer names, addresses, phone numbers, and email addresses during every interaction
Provide real-time updates on job status, arrival times, or scheduling updates
Resolve customer concerns or escalate to the General Manager when appropriate
Maintain positive customer relationships to encourage repeat business and strong reviews
Scheduling and Dispatching Technicians as needed
Monitor technician progress throughout the day and help adjust schedules as needed
Communicate with technicians regarding job status, documentation needs, and follow-ups
Ensure all callbacks, follow-up appointments, reschedules, customer communications are accurately entered
Handwrite and mail thank-you cards daily
Follow up with customers after completed jobs to confirm satisfaction
Check Emails for opportunity calls and return them promptly
Maintain accurate customer records and audit contact information for completeness
Update and manage Google Sheets for tracking and reporting
Submit permits, backflow reports, and required documentation accurately and on time
Assist with invoice tracking, collections follow-ups, and other administrative tasks as needed
Qualification
Required
Comfortable following scripts and structured call flows while sounding natural, friendly, and helpful
Personable, empathetic, and confident on the phone
Strong verbal and written communication skills
Detail-oriented with accurate spelling and data entry abilities
Ability to multitask and prioritize effectively in a fast-paced environment
Preferred
Previous experience in customer service, dispatching, or administrative support
Familiarity with scheduling or service software (ServiceTitan experience a plus)
Benefits
Health care benefits
Seven (7) paid holidays
Costco membership provided
Paid vacation and sick time beginning after one year of employment
Company
CallBighorn
Professional Residential Service Plumbers, water heaters, Plumber, Plumbing, Electric water heater, Toilet repair, Gas water heater, Water heater repair, Plumbing services
Founded in 2023
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase