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Laveer Engineering · 5 hours ago

Principal Engineer - Platform Services

Hopkins, SC

Full-time

Hybrid

Senior Level, Lead/Staff

$69K/yr - $86K/yr

4+ years exp

Westinghouse Electric Co is committed to providing clean energy solutions and values diversity in the workplace. The Principal Engineer - Platform Services will provide IT support, manage incidents and service requests, and collaborate with global IT teams to ensure efficient operation of IT infrastructure.

Industrial EngineeringMechanical EngineeringService Industry

Responsibilities

Provide first and second-level support for hardware, software, and network-related issues

Be the local contact for IT incidents and service requests, ensuring resolution

Install, configure, and maintain desktops, laptops, printers, and mobile devices

Collaborate with global IT teams to support system upgrades, patch management, and deployment of new technologies

Monitor IT equipment and infrastructure, escalating critical issues

Maintain accurate documentation of incidents, solutions, and asset inventory

Support local and remote users with excellent customer service and communication

Ensure compliance with IT security procedures

Help with onboarding/offboarding of employees, including account setups and equipment provisioning

Be an important contributor in projects, audits, and disaster recovery planning/testing

Participate in an on-call rotation

Qualification

Active DirectoryMicrosoft AzureMicrosoft SCCMVirtual desktop deploymentsRemote support tools

Required

Bachelor's Degree or equivalent work experience

Minimum 4 years' experience in Active Directory, remote support tools, Microsoft Azure

Experience with Microsoft SCCM

Virtual desktop deployments

Benefits

Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options

Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members

401(k) with Company Match Contributions to support employees' retirement

Paid Vacations and Company Holidays

Opportunities for Flexible Work Arrangements to promote work-life balance

Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers

Global Recognition and Service Programs to celebrate employee accomplishments and service

Employee Referral Program