Answer Excellence, Inc. ยท 9 hours ago
Call Center Customer Service Representative
United States
Full-time
Remote
Entry Level
$14/hr - $14/hr
1+ years expAnswer Excellence is seeking a Call Center Customer Service Representative to join their dynamic team. In this role, you will provide exceptional customer support, assist clients with inquiries, and promote positive experiences through effective communication and problem-solving. This position offers an exciting opportunity to develop your skills in a fast-paced environment while making a meaningful impact on customer satisfaction and loyalty.
Professional ServicesTelecommunications
Responsibilities
Handle inbound calls with professionalism, enthusiasm, and efficiency to address customer needs and inquiries
Follow communication "script", guidelines and policies
Provide accurate information about products, services, and account details while maintaining excellent phone etiquette
Assist with dispatching medical orders during downtime and when assigned
Enter data accurately into our systems, including customer details, transaction records, and service requests
Support client services by following up on unresolved issues and ensuring timely resolution
Qualification
Required
Strong communication skills in English
Proven experience in call center environments or customer support roles with a focus on client services
Excellent data entry skills with attention to detail and accuracy in typing
Strong written communication skills - ability to use proper grammar and punctuation
Good analysis skills to assess customer needs quickly and provide appropriate solutions
Strong phone etiquette, active listening skills, and the ability to communicate clearly under pressure
High school or equivalent (Required)
Available to work holidays required (double pay)
A quiet, private and HIPAA compliant workspace is required for all remote positions
Preferred
Bilingual proficiency enhances your ability to connect with more clients
Call center: 1 year (Preferred)
Benefits
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Work from home
Company
Answer Excellence, Inc.
Since 1986, Answer Excellence has demonstrated its commitment to excellence with our proven and scalable method of operations to support medical, legal and all types of businesses in need of custom answering services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase