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Tennant Company · 8 hours ago

Technical Training Specialist

Eden Prairie, MN

Full-time

Onsite

Mid Level

$62K/yr - $92K/yr

3+ years exp

Tennant Company is a globally recognized leader in the cleaning equipment industry, dedicated to developing innovative and sustainable solutions. The Technical Training Specialist will analyze, design, and execute New Hire Training Programs, while also supporting in-field training and product launches for the Service teams.

Machinery ManufacturingManufacturingProduct Design

Responsibilities

Partner across the organization to assess the needs of the North America Service team and collaborate to evaluate, develop and institute effective, measurable training and educational programs that help deliver on the mission and goals

Design, implement, update and evaluate training programs and events

Coordinate, schedule, and conduct business, functional and technical training for new hires and current employees. This will occur in both a classroom, virtually, or on an e-learning platform. Skills needed include IC diagnostics, hydraulics, electrical theory, Component testing, and diagnostics

Organize and develop, or obtain, facilitation guides and course materials for Service Training Sessions. Produce and develop training materials for internal Learning and Development Service Programs

Facilitate individually or with peers, a best in class New Hire Training program with a balance of online, virtual, and hands-on training

Periodically, be part of training effectiveness evaluations, using and developing metrics to support training effectiveness

Act as support fielding questions and issues related to the Service business and/or product systems. Design and support relevant technical documentation as required

Assists with Identification and travels with selected field service personnel to understand their needs, determine best practices, and recommend training solutions (~15% Travel)

Support Service Managers and Team Leads with guidance, training, and content to improve their service teams' performance

Qualification

Technical training developmentIC diagnosticsHydraulicsElectrical theoryLearning & Education experienceTraining effectiveness evaluationProject managementAnalytical aptitudeRelating to peopleLeading peopleManaging workCommunication skills

Required

3+ years of experience in a similar or related role in Learning & Education

Minimum of 2 years experience in technical service, field service, or training environment to include: Demonstrated experience working directly with employees and with customers

Significant learning/training/development experience with a broad set of role types with a focus on Sales and/or Service

A deep understanding of the effective training tools for a variety of businesses (corporate, hourly, and high volume roles)

Knowledge of concepts, principles, and practices related to learning and development, training, and adult education

Familiarity with new technological tools and resources that advance creative solutions for training, education, and development

Bachelor's degree strongly preferred, or comparable industry experience in a related field required

Advanced technical knowledge in the theory and operation of IC engines, AC and DC circuits, and equipment hydraulics

Excellent written, verbal, and non-verbal communication skills

Proven ability to build the metrics necessary to assess the impact and effectiveness of organization and leadership development change initiatives

Strong project management abilities and enterprise-wide execution

Exhibit strong communication and leadership skills or in a highly productive team; collaborate with senior leaders, executive leaders, and operational partners to prioritize and lead Training & Education related business initiatives

Develop scalable learning solution strategies departmental plans and objectives in support of the overall strategic plan; responsible for leadership, staff development, financial management, and strategic planning for areas supervised; influence and support the Organizational Design and Organizational Effectiveness work to support company goals and objectives

Build strong relationships and enhance operational effectiveness through strong partnerships and leading change; strong leadership abilities; self-starter; self-directed; works well with others; ability to quickly adapt to change

Ensure delivery of business results by meeting or exceeding all agreements and managing costs; set team goals, priorities, organizational structure and plans to ensure processes are delivered; engage with business leaders to understand their needs in supporting customers and employees

Maintain compliance with governmental agencies and regulations; practice fiscal responsibility