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Motorola Solutions · 3 hours ago

Field Service Technician III

United States

Full-time

Remote

Entry, Mid Level

$70K/yr - $80K/yr

2+ years exp

Motorola Solutions is a global community focused on keeping people safer everywhere. They are seeking a Field Service Technician III to provide on-site and remote upgrades and troubleshooting of Motorola ASTRO systems, collaborating with various teams to ensure effective communication solutions for the U.S. Federal Government.

Cyber SecurityTelecommunicationsVideo

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide on-site and remote upgrades and troubleshooting of Motorola ASTRO systems

Demonstrate and leverage expertise in ASTRO core applications (UNC, PM, UEM, ESXi, IMW, KMF, HBSS, and PKI)

Administer and troubleshoot within an IT environment

Execute Motorola ASTRO upgrades

Collaborate with customers, subcontractors, and internal teams (Sales, Engineering, Project Management, and Customer Support)

Contribute to preventative maintenance and break-fix activities

Participate in the execution of upgrade and migration strategies

Proficiently utilize Microsoft Office and Google Suite applications

Exhibit strong written and verbal communication skills

Apply knowledge of Motorola ASTRO technologies, including networking, cybersecurity principles, Active Directory administration, and LMR communications

Administer and troubleshoot IP networks

Effectively manage and troubleshoot issues within an IT environment

Maintain meticulous organization and attention to detail

Utilize CompTIA Network+, Security+, MCSE, or CISSP certification knowledge (as applicable)

Manage and utilize Host Based Security Systems (HBSS)

Support CAC/PIV authentication-based systems

Execute Motorola ASTRO upgrades (as applicable based on experience level)

Lift and move equipment weighing up to approximately 50 lbs

Qualification

Motorola ASTRO systemsNetworkingCybersecurity principlesCompTIA Security+CISSP certificationMicrosoft Active DirectoryIT environment troubleshootingWritten communicationVerbal communicationAttention to detailTeam collaboration

Required

2+ years of experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, System Administration, Wired/Wireless Communication Systems, Networking Equipment, IT, IT Systems, Zone Core, ASTRO Networking, Microsoft Active Directory, McAfee Security Suite, MCC7500 Dispatch, NICE Logging, E911, Dispatch, Telecommunications, Public Safety, Engineering, Networking equipment or Military experience

Must be a U.S. citizen with the ability to obtain necessary security clearance as required by our government contracts

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Must be capable of obtaining an acceptable adjudication of DOD Secret (T3) Clearance within 18 months of initial employment date

Complete standard form SF86 questionnaire and fingerprinting for national security positions

Must obtain either a CompTIA Security+ or CISSP certification or Certified Electronics Technician within first 12 months of employment

Experience with US Military communications

Hands-on experience with Motorola ASTRO technology including Zone Core, ASTRO Networking, Microsoft Active Directory, McAfee security suite, MCC7500 dispatch, NICE Logging etc