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Seyfarth Shaw LLP · 21 hours ago

Client Service Team Manager

Seattle, WA

Full-time

Onsite

Mid, Senior Level

$120K/yr - $145K/yr

7+ years exp

Seyfarth Shaw LLP is a leading law firm committed to excellence and professional development. The Client Services Manager will act as the operational and strategic liaison between the firm and a client’s Legal Operations team, overseeing complex client relationships and ensuring efficient delivery of legal services.

ConsultingLegal

Responsibilities

Work closely with the two Relationship Partners to execute the client relationship strategy

Serve as a key point of contact for the client’s Legal Ops team and Seyfarth’s Workstream Leads

Coordinate and attend regular meetings at client headquarters

Develop and maintain a calendar of client meetings and ensure appropriate firm representatives attend

Create and implement a communication schedule between Relationship Partners and Workstream Leads

Support and lead various joint initiatives with the client

Monitor overall retainer and individual workstream budgets

Prepare regular financial reports

Ensure timely billing

Partner with Workstream Leads to identify and implement efficiency improvements

Guide teams on best practices for process optimization and resource utilization, including identifying and facilitating opportunities for Gen AI or other best practice technologies

Prepare relationship KPI reports and status updates for internal stakeholders

Ensure compliance with firm systems for data integrity (workstream alignment, codes, etc.)

Supervise and collaborate with administrative professionals for task execution

Facilitate internal meetings, including quarterly Workstream Lead meetings and annual 'all hands' sessions

Qualification

Client relationship managementLegal operationsProject managementFinancial acumenMS Office proficiencyCommunication skillsOrganizational skillsProblem-solving mindsetFacilitation skills

Required

Strong interpersonal and communication skills (verbal and written)

Ability to manage multiple priorities and stakeholders in a fast-paced environment

Advanced proficiency in MS Office; experience with SharePoint and project management tools preferred

Financial acumen with ability to analyze budgets and prepare reports

Strong organizational and facilitation skills; ability to lead meetings and drive consensus

Problem-solving mindset with ability to adapt to changing client needs

Bachelor's degree in Business, Legal Operations, or related field

Minimum 7 years of experience in client relationship management, legal operations, or project management within a law firm or professional services environment