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CAMBA · 6 days ago

Vice President, Agency Compliance - Office of General Council

Brooklyn, NY

Full-time

Onsite

Lead/Staff, Director/Executive

$120K/yr - $135K/yr

5+ years exp

CAMBA is a community-focused organization dedicated to building an inclusive New York City. The Vice President of Agency Compliance will ensure effective monitoring of program operations and compliance with legal and regulatory standards, while also leading risk assessments and quality improvement initiatives.

Health CareNon ProfitProfessional ServicesSocial

Responsibilities

Conduct internal program audits and risk assessments to ensure compliance with regulatory standards and assist in establishing methods to improve program’s efficiency and quality of services, as well as reduce vulnerability to fraud, waste and abuse

Ensure funder and/or oversight entity program operational requirements are adhered to and collaborate with management on the provision of quality services. Conduct site visits and workshops, which may include observing staff interaction with participants such as intakes, service plan creation, and reviewing case files for completeness, accuracy, and compliance

Record, aggregate, analyze and report results of program activity audits, identifying trends and root causes, and making recommendations for program or performance improvements

Identify gaps in program and staff performance and recommend, develop and/or conduct staff training to cure deficiencies and reiterate standards and enhance service practices

Create Standard Operating Procedures (SOPs) and/or Desk Guides for new and existing programs as needed

Assist with external audits conducted by funders and third-party auditors

Report, escalate and/or investigate matters related to the program compliance, independent of any program interest in protecting its billing outcomes, including designing and coordinating internal investigations, and documenting, reporting, coordinating and pursuing any resulting correction action

Meet with the senior staff of programs under review to discuss any findings and implement changes and work collaboratively with program department management, external agencies and stakeholders to support compliance efforts and monitor remediation (Corrective Action) activities

Develop and maintain an annual report that provides an agency wide risk assessment, in at least general terms, as well as a thorough description of CAMBA’s Quality Assurance activities with an established Quality Improvement Plan (QIP) model

Develop and implement quality assurance tools to measure and assess the impact of systems, policies and protocols on operational efficiencies and program effectiveness

Prepare monthly and/or quarterly reports as appropriate for Senior Leadership and regulatory bodies

Report directly on a regular basis but no less frequently than quarterly to CAMBA’s board-level Compliance Committee, including to CAMBA’s CEO/President and the Board Member Compliance Committee Chair

Participate in team meetings

Communicate with peers on agency-wide issues and best practices

Lead and/or participate in special projects related to areas of oversight as needed

Ensure the accuracy and timeliness of all weekly/monthly/quarterly/semester/annual reports and statistical information required for each department as needed for both CAMBA Executive Staff and funders

Build (and encourage staff in building) open, honest, trustworthy relationships with referral sources, clients, staff, peers, funders, outside agencies, and the community

Confer with Chief Legal Officer and CEO/President, as well as CAMBA Executive/Leadership Staff for programs and departments under review, as needed regarding legal and regulatory compliance and quality assurance matters

Immediately reports to immediate supervisor and/or other appropriate CAMBA Executive Staff as needed regarding any monitoring visits, funder events, other significant events, and any incident that might subject CAMBA to liability

Comply with all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of CAMBA proprietary information, client and staff personal identifiable information (PII) and personal health information (PHI)

Other duties as assigned

Qualification

Quality AssuranceRegulatory ComplianceRisk AssessmentProgram AuditsMS ExcelMS PowerPointMS VisioInterpersonal SkillsOrganizational SkillsPresentation Skills

Required

Bachelor's Degree in public health, public administration, human services, or a related field

Five years of progressively responsible experience relating to quality assurance and regulatory compliance in human services environments

Exceptional organizational skills and keen attention to detail and accuracy with an ability to manage multiple projects, prioritize work, manage timelines, and report on activities

Strong presentation and report creation experience

Ability to provide effective resolutions for complex issues

Demonstrated track record of effective interpersonal and collaboration skills

Advanced software skills, including MS Excel, MS PowerPoint, MS Forms and Visio