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Munson Healthcare · 4 days ago

Admissions Representative - PRN - Traverse City, MI

Traverse City, MI

Full-time

Onsite

Entry Level

2+ years exp

Munson Healthcare is a regional health system committed to providing quality, compassionate services. The Admissions Representative is responsible for managing patient admissions, ensuring accurate documentation, and facilitating communication between departments to enhance customer service.

Hospital & Health Care

Responsibilities

Demonstrates excellent oral and written communication skills

Demonstrates the ability to converse well on the phone and in person. Must be sensitive to feelings of others and able to make multiple decisions regarding appropriate gathering and transferring of information

Exhibits effective communication with patients, physician offices, nursing units, emergency department, technicians & secretaries in various ancillary departments within the hospital, North flight, insurance companies and other areas as needed. Creates accurate documentation with information gathered

Must possess basic PC skills, including windows. Must be able to type and use a word processing program. One year database experience preferred

Demonstrates ability to adapt to change

Must be willing to obtain additional education as required

Must be able to work under stress with frequent interruptions

Supports the Mission statement of MMC: Munson Medical Center is the core of a regional health system. In partnership with physicians, we provide quality, compassionate, comprehensive and cost-effective services for improvement of the health of our patients and the communities we serve

Embraces and supports the CQI philosophy of Munson Medical Center: We are committed to the name of "Munson" meaning excellence. We will provide services that meet our customer’s requirements every time

Adheres to ESP House Rules at all time

Is responsible for proper communication with all department staff. Contributes to the team orientation of MHC and, as such, is responsible for proper communication between Admitting and all other departments

Must possess exceptional people skills. Greets all customers in a courteous and welcoming manner

Exercises a high degree of control over confidential medical information. Strictly adheres to HIPPA regulations

Assists with training of new personnel as requested

Contributes to teamwork with related departments and clinical staff in order to provide excellent customer services

Interprets and initiates problem solving, prioritizes work activity, determines effective means of dealing with customer issues

Represents the department in inter and intra department process improvement efforts. May be called upon to lead process improvement and team meetings

Initiates proper patient placement in coordination with the Admissions Manager/ Administrative Supervisor

Uses the admission process for placing patients in the correct bed placement

Admits all patients in the STAR system and provides appropriate paperwork and blue plate for the nursing units

Completes logs used to track patient’s activity daily as requested. These include the following: + Admits + Transfer

Utilizes the Tele-tracking system to find clean, ready beds

Prepares following days bed log each afternoon

Updates bed board on a timely basis

Obtains patient demographics form physician’s office/transferring facilities

MSP follow-up for all transfers and direct admits that do not stop in Registration

Obtain Medicaid pace # on transfer when appropriate; enter into Star; log in book

Print and file face sheets on transfer as requested by physician or support staff

Provide mom cards for Maternity Dept

Provide PNC registrations and paperwork to OB

Check accommodation codes on all NICU admits bi-weekly/check restricted access for patients daily

Assists with the patient valuables process. Performs bi-weekly checks on safe contents

Revise admissions data for medical records and MPI coordinator and data control upon request – should occur on a daily basis

Qualification

PC skillsCommunication skillsDatabase experiencePeople skillsAdaptability

Required

Demonstrates excellent oral and written communication skills

Must possess basic PC skills, including windows. Must be able to type and use a word processing program

Demonstrates ability to adapt to change

Must be willing to obtain additional education as required

Must be able to work under stress with frequent interruptions

Two-years experience of relevant experience

Must possess exceptional people skills. Greets all customers in a courteous and welcoming manner

Exercises a high degree of control over confidential medical information. Strictly adheres to HIPPA regulations

Assists with training of new personnel as requested

Contributes to teamwork with related departments and clinical staff in order to provide excellent customer services

Interprets and initiates problem solving, prioritizes work activity, determines effective means of dealing with customer issues

Represents the department in inter and intra department process improvement efforts. May be called upon to lead process improvement and team meetings

Initiates proper patient placement in coordination with the Admissions Manager/ Administrative Supervisor

Uses the admission process for placing patients in the correct bed placement

Admits all patients in the STAR system and provides appropriate paperwork and blue plate for the nursing units

Completes logs used to track patient's activity daily as requested

Utilizes the Tele-tracking system to find clean, ready beds

Prepares following days bed log each afternoon

Updates bed board on a timely basis

Obtains patient demographics form physician's office/transferring facilities

MSP follow-up for all transfers and direct admits that do not stop in Registration

Obtain Medicaid pace # on transfer when appropriate; enter into Star; log in book

Print and file face sheets on transfer as requested by physician or support staff

Provide mom cards for Maternity Dept

Provide PNC registrations and paperwork to OB

Check accommodation codes on all NICU admits bi-weekly/check restricted access for patients daily

Assists with the patient valuables process. Performs bi-weekly checks on safe contents

Revise admissions data for medical records and MPI coordinator and data control upon request – should occur on a daily basis

Preferred

One-year or 16-credits of college credit desired

One year database experience preferred

Benefits

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella.

MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.