Apply on Employer Site

Cribl · 2 hours ago

Customer Success Engineer- Seattle

Seattle, WA

Full-time

Onsite

Senior Level

$110K/yr - $175K/yr

5+ years exp

Cribl is a remote-first company focused on empowering its employees and delivering customer-first solutions. The Customer Success Engineer (CSE) will act as a trusted advisor to customers, driving the entire Customer Success lifecycle and ensuring they achieve their data goals with Cribl solutions.

Big DataInformation TechnologyReal TimeSoftware

Growth Opportunities

Responsibilities

Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion

Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization

Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers

Drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer

Keep your finger on the pulse of your customers and keep things flowing for them. This includes use case initiatives, troubleshooting efforts, Cribl certification progress, etc

Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer

Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization

This position may require stand-by, on-call, or off-hours duties

Qualification

Customer SuccessData Pipeline ManagementTechnical CommunicationRelationship ManagementObservabilityProblem-SolvingEmpathyQuick LearnerCustomer AdvocacyCollaborationMentoring

Required

Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value

A customers-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers

You take the time to listen and comprehend but you are also a conversation starter

Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment

Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle

Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes

Quick learner with good technical and problem-solving skills

Willingness to travel as needed (up to 25%)

You live in Seattle or PnW