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OnPoint Community Credit Union · 1 day ago

Solutions Engineer, Mortgage & Collections

Portland, OR

Full-time

Onsite

Senior Level

5+ years exp

OnPoint Community Credit Union is seeking a Solutions Engineer for their Mortgage & Collections Systems. This role serves as a technical expert and strategic partner, bridging business operations and IT to ensure seamless integration across lending systems while driving improvements and operational reliability.

BankingConsultingFinancial ServicesInsurance

Comp. & Benefits

Responsibilities

Serve as the primary subject matter expert for mortgage servicing systems (ICE MSP), collections systems (Temenos), and their integrations with Encompass LOS, DNA, document management, and compliance/risk platforms

Partner with Mortgage Servicing, Collections, Lending, Compliance, Risk, IT, and vendors to translate business needs into system requirements, configurations, and technical solutions

Support system enhancements, upgrades, patches, and integrations, ensuring minimal disruption to operations and alignment with enterprise architecture standards

Develop architecture scripts, custom integrations, and system automations involving Encompass, third-party appraisal/credit systems, and compliance tools

Lead enterprise-level improvements, data integrations, reporting/analytics enhancements, and automation across mortgage and collections systems

Maintain current working knowledge of MSP, Temenos, and peer system features, releases, and updates

Develop and maintain documentation for product builds, configuration, procedures, testing, and corrections

Lead definition of requirements, testing, and implementation of system enhancements and releases

Integrated into daily, weekly, and sprint development activities; lead enterprise testing, release planning, and cross-system deployment coordination

Troubleshoot issues in mortgage and collections systems

Advises business and technical partners in assessment of business need and resolution of business problems in a highly collaborative manner

Drives consensus building and conflict resolution

Balances competing priorities in a time-sensitive environment to meet deadlines

Analyze information and evaluate the implications of a course of action or solution. Define problems, collect data, establish facts, and draw valid conclusions

Confident, comfortable communicator with strong written and verbal communication skills

Familiarity with AI/ML concepts and their application in systems analysis or mortgage and collection services

Experience with AI-enhanced platforms (e.g., Microsoft Copilot, chatbots, or predictive analytics tools) is a plus

Qualification

Mortgage servicing (MSP/ICE)Collections systems (Temenos)System administrationIntegrationsWorkflow automationEnterprise reporting toolsMicrosoft Office SuiteAI/ML conceptsCommunication skills