Augusta Hitech · 2 hours ago
Support Engineer
Columbus, Ohio Metropolitan Area
Contract
Onsite
Mid Level
4+ years expAugusta Hitech is seeking a Support Engineer responsible for providing technical support to customers and internal teams. The role involves troubleshooting hardware/software or application issues, documenting solutions, and collaborating with development/infra teams for complex problems.
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Responsibilities
Respond to customer/user queries via phone, email, chat, or ticketing system
Troubleshoot and resolve technical issues related to software, hardware, network, or cloud services
Perform root-cause analysis and provide workarounds or permanent fixes
Install, configure, and support applications, systems, or devices as per company products
Monitor incidents, update tickets regularly, and ensure closure within SLAs
Escalate complex issues to L2/L3 or development teams with clear technical details and logs
Document known issues, solutions, and FAQs in knowledge base
Assist in deployments, upgrades, and basic maintenance tasks (e.g., patches, configuration changes)
Communicate clearly with non-technical users and maintain a high standard of customer service
Qualification
Required
4–5 years of experience in technical support / helpdesk / application support
Good understanding of Operating systems (Windows / Linux / macOS – customize as per need)
Good understanding of Networking basics (TCP/IP, DNS, VPN, firewalls, etc.)
Good understanding of Databases and basic SQL (for application/support engineer roles)
Experience with ticketing tools (e.g., JIRA, ServiceNow, Zendesk, Freshdesk)
Strong analytical and problem-solving skills
Excellent verbal and written communication skills
Willingness to work in shifts / on-call rotation if required
Preferred
Experience with scripting (Shell/Python/PowerShell) for automation
Knowledge of cloud platforms (AWS/Azure/GCP) or DevOps tools (Docker, Kubernetes, CI/CD)
Relevant certifications (e.g., ITIL, CompTIA, Microsoft, Cisco) as per domain
Company
Augusta Hitech
Augusta Hitech develops high-complexity integrated technology systems with the expertise of a global leader and the efficiency of a young company propelled by innovation.
201-500 employees
H1B Sponsorship
Augusta Hitech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (5)
2022 (6)
Funding
Current Stage
Growth StageLeadership Team
Karthik Pichai
Founder and CEO
Sean Caputo
Co-Founder and Chief Strategy Officer - CSO
Company data provided by crunchbase