Anchor Wave Digital Marketing Agency · 2 days ago
Customer Success Coordinator (Marketing)
Anchor Wave Digital Marketing Agency is seeking a passionate Customer Success Coordinator who serves as the human connector between clients and marketing strategy execution. This role involves client consulting, strategic thinking, and strong marketing writing to guide clients towards achieving their goals.
Responsibilities
Serve as the human connector between small business owners, internal teams, and marketing strategy execution
Guide strategy, make recommendations, and advocate for what will best serve each client’s goals
Stay organized and clearly articulate strategy through well-written briefs, emails, presentations, website copy, and campaign messaging
Interview clients to uncover key insights, goals, and challenges, transforming those discoveries into clear marketing strategies
Collaborate closely with a team of experts to bring those strategies to life, then report back on results, data, and outcomes
Continuously consult and refine the approach with clients
Qualification
Required
Passionate about marketing and people
Ability to connect, show curiosity, and bond with others
Strong marketing writing skills
Experience in client consulting and strategic thinking
Ability to guide clients with clarity, confidence, and measurable results
Stay organized and articulate strategy through well-written briefs, emails, presentations, website copy, and campaign messaging
Interview clients to uncover key insights, goals, and challenges
Transform discoveries into clear marketing strategies
Collaborate closely with a team of experts
Report back on results, data, and outcomes
Accountable for client clarity, confidence, and results
Strong communicator who thrives in client-facing strategy and execution
Loves marketing fundamentals like developing buyer personas, crafting compelling messages, addressing pain points, and overcoming common objections
Confident in crafting compelling marketing messages that align with strategy and brand voice
Energized by real conversations and comfortable with phone or Zoom calls
Skilled at writing genuine, clear, and engaging emails
Strategic thinker who is organized, collaborative, open to feedback, and eager to grow
Thrives in a team environment and takes pride in helping clients succeed