Customer Success Executive jobs in United States
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Lumen Technologies · 5 days ago

Customer Success Executive

positionNew York, NY
timeFull-time
remoteOnsite
seniorityMid Level
money$97K/yr - $162K/yr

Lumen Technologies is focused on connecting people, data, and applications to ignite business growth. The Customer Success Executive ensures the success of large customers by leveraging Lumen solutions, monitoring customer health, and identifying opportunities for expansion while maintaining strong relationships with clients.

Big DataInformation ServicesInfrastructureOptical CommunicationSecurityTelecommunicationsVoIPWireless
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H1B Sponsor Likelynote

Responsibilities

Build long-term, value-based relationships with decisionmakers and influencers to understand the customer’s landscape and establish loyalty
Manage overall customer metrics, including usage data, health indicators and renewal dates to align with customer objectives
Evaluate product and portal adoption maturity level to address roadblocks and provide best practices and a prescriptive approach to address needs
Construct and implement a customer success plan across all steps of the lifecycle, setting expectations for each milestone, ensuring personalized value, and driving positive customer experience to achieve desired outcomes
Recognize opportunities for expansion based on knowledge of the Lumen portfolio, partnering with sales as necessary
Implement revenue management practices driving accountability and goal alignment, revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
Manage risks to customer success, identify root causes, define and activate solutions, and deploy cross-functional support to resolve
Partner with sales, delivery & support to set proper expectations and ensure successful deployment of solutions and services
Responsible for defining and executing renewal strategy via clear alignment of customer priorities and roadmap, incorporating on-net migrations, managing writedowns positively impacting Lumen profit margins

Qualification

Customer relationship managementCustomer success strategyRevenue management practicesRisk managementCross-functional collaboration

Required

Build long-term, value-based relationships with decisionmakers and influencers to understand the customer's landscape and establish loyalty
Manage overall customer metrics, including usage data, health indicators and renewal dates to align with customer objectives
Evaluate product and portal adoption maturity level to address roadblocks and provide best practices and a prescriptive approach to address needs
Construct and implement a customer success plan across all steps of the lifecycle, setting expectations for each milestone, ensuring personalized value, and driving positive customer experience to achieve desired outcomes
Recognize opportunities for expansion based on knowledge of the Lumen portfolio, partnering with sales as necessary
Implement revenue management practices driving accountability and goal alignment, revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
Manage risks to customer success, identify root causes, define and activate solutions, and deploy cross-functional support to resolve
Partner with sales, delivery & support to set proper expectations and ensure successful deployment of solutions and services
Responsible for defining and executing renewal strategy via clear alignment of customer priorities and roadmap, incorporating on-net migrations, managing writedowns positively impacting Lumen profit margins

Benefits

Health
Life
Voluntary Lifestyle benefits

Company

Lumen Technologies

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Lumen delivers the most secure platform for applications and data to help businesses, government and communities deliver amazing experiences
dateFounded in 1968
location
Monroe, Louisiana, USA
people-size10001+ employees
web-link
https://www.lumen.com

H1B Sponsorship

Lumen Technologies has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (21)
2023 (27)
2022 (29)
2021 (18)
2020 (49)

Funding

Current Stage
Public Company
Total Funding
$2.44B
2025-09-04Post Ipo Debt· $425M
2025-08-04Post Ipo Debt· $2B
2023-05-22Post Ipo Equity

Leadership Team

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Kate Johnson
CEO & President
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Sean Alexander
Senior Vice President of Connected Ecosystems
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Recent News

The Motley Fool
Where Will Palantir Stock Be in 5 Years?
2026-01-09
MarketScreener
Lumen Technologies to sell $650 million of 8.500% senior notes due 2036
2026-01-06
MarketScreener
Lumen Technologies Prices Upsized $650 Million Senior Notes Offering
2026-01-06
Company data provided by crunchbase