Blueprint · 1 day ago
Customer (Billing) Support Agent (Polish)
Bellevue, WA
Full-time
Hybrid
Entry Level
$23/hr - $25.50/hr
1+ years expBlueprint is a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. They are seeking a Customer (Billing) Support Agent who will be responsible for providing superior user support and ensuring an outstanding customer experience.
ConsultingInformation TechnologySoftware
Responsibilities
Deliver world-class customer service by following established departmental policies, processes, and standards
Manage and respond to customer support tickets within the established SLA and performance guidelines
Respond to customer tickets with relevant information and directions in an organized and concise manner
Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to diagnose and troubleshoot issues
Communicate and explain information to the customer in writing with a focus on first-time resolution
Multitask between multiple tools and systems and apply information and knowledge to customer situations
Consistently meet and exceed customer satisfaction and productivity metrics
Provide exceptional customer support and consistently meet and exceed performance SLA’s within a fast-paced, structured, dynamic, and high- transaction environment
Coordinate internally with other teams as needed to provide feedback and help resolve issues
May research and resolve escalated issues and may serve as a point of escalation to address customer inquiries
May be assigned to assist in other ticket queues as needed
Be a champion of Blueprint’s core values by amplifying those behaviors in the day to day
Additional duties and special projects as assigned
Qualification
Required
A minimum of 1 year of customer service experience
Written and verbal fluency in English language required, must pass Language Assessment Test
Written and verbal fluency in Polish required, must pass Language Assessment Test
Comfortable using computers, proficient typing skills, and can perform initial level troubleshooting of computer and network issues
Proficient with Microsoft Office Suite or related software
Ability to follow established troubleshooting procedures, including use of appropriate resources and desktop tools
Ability to function well in a high-paced, metric driven and at times stressful environment
Have a customer focus mindset - career orientation towards customer service
Excellent time management skills with a proven ability to meet deadlines
Ability to apply critical thinking skills, conduct research and utilize resources to resolve customer inquiries
Ability to receive and apply constructive feedback
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Preferred
1+ years in customer support and/or technical troubleshooting is strongly preferred
Some online game knowledge and experience preferred
Benefits
Medical, dental, and vision coverage
Flexible Spending Account
401k program
Competitive PTO offerings
Parental Leave
Opportunities for professional growth and development
Company
Blueprint
Blueprint is redefining the data solutions ecosystem.
501-1000 employees
H1B Sponsorship
Blueprint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Gary Nakanelua
Managing Director, Product & Innovation
Recent News
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