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CCS · 3 days ago

Customer Service Representative - Charlotte, NC - $22 - ONSITE ROLE

Charlotte, NC

Full-time

Onsite

New Grad, Entry Level

$22/hr - $22/hr

CCS is redefining chronic care management through at-home patient care. As a Patient Advocate Representative I, you will deliver first-class customer service, maintain patient satisfaction, and ensure accurate processing and billing of patient services.

DiabetesHealth CareMedical

Responsibilities

Obtains and process authorizations for reorders

Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation

Ensures patients have all required medical documentation to permit billing of services as assigned

Maximizes patient base through retention efforts and cross-selling via phone

Handles inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new and existing patient concerns, add services, verify, and explain insurance coverage to patients

Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities

Maintains a strong understanding of medical documentation, Insurance requirements and company procedures

Maintains a high degree of confidentiality always due to access to sensitive information

Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department

Qualification

Customer Service ExperienceAttention to DetailComputer LiteracyCommunication SkillsMulti-taskingPhone EtiquetteEmail EtiquetteOrganizational Skills

Required

Minimum high School diploma or GED equivalent

Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills

Strong attention to detail, multi-tasking, communication, and organizational skills are essential

Exceptional phone and email etiquette

Position may require evening and weekend availability

Preferred

Customer Service Experience Preferred

Benefits

Competitive Salary

Bonus/Incentive Opportunities/commission: (if applicable)

Comprehensive Benefits:

Medical, dental, and vision insurance

401(k) with company match

Paid time off (vacation and holidays)

Growth & Development:

Ongoing training and professional development

Work-Life Balance:

Remote or hybrid work options (if applicable)

Wellness programs and mental health support

Company

CCS

CCS is a leading provider of collaborative care programs and home-delivered medical supplies for those with chronic conditions, specifically diabetes.

Founded in 1994