Net32 Inc · 1 week ago
Customer Success Representative
United States
Full-time
Remote
Entry Level
1+ years expNet32 Inc is a pioneering eCommerce marketplace dedicated to serving dental professionals. They are seeking a Customer Success Representative to assist customers with inquiries and enhance their overall experience on the platform.
DentalE-CommerceRetail
Responsibilities
Interact with customers via telephone, email and online chat to provide support and information on products, orders, returns
Elevate the relationship with customers by not only answering customer inquiries, but relentlessly looking for ways to enhance the user experience
Collect and enters orders for new or additional products, providing accurate expectations for delivery and payment terms
Field customer questions and complaints; when the issue is beyond the representative’s knowledge, escalates to the assigned specialist or other appropriate staff
Master the art of probing, active listening, de-escalation and problem solving with consistency
Ensure that appropriate actions are taken to resolve customers’ problems and concerns
Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments
Applies company policies and procedures to resolve routine issues
Subject to regular direction and oversight
Primarily works independently with occasional collaboration within a team environment
Performs other duties as necessary
Qualification
Required
High School Diploma or equivalent
1+ year Customer Service experience
Excellent written and verbal communication skills including active listening
Service-oriented and able to resolve customer grievances
Proficient computer skills with the ability to learn new software
Strong emotional intelligence, committing to understanding the complexity of the issue and the experience from the customer's perspective
Ability to maneuver across multiple platforms, taking notes in-real time, investigating, working on multiple screens, speaking to the customer and collaborating with peers in a time-conscious, results-driven workflow
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must have the required internet speed of at least 25 Mbps (download) and 5 (upload) to support voice traffic and HTTPS web traffic using a hard-approved high-speed internet connection or leverage an existing high-speed internet service
Preferred
Knowledge of dental product terminology preferred
Benefits
Medical insurance
401(k)
Disability insurance
Dental insurance
Vision insurance
Company
Net32 Inc
Our mission is to help dentists run a successful business.
11-50 employees
H1B Sponsorship
Net32 Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (3)
Funding
Current Stage
Early StageTotal Funding
$12M2000-01-10Series Unknown· $12M
Leadership Team
Darren Cassidy
Chief Executive Officer
Pat Cassidy
Co-Founder and Chief Dental Officer
Company data provided by crunchbase