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Heartland · 4 days ago

Technical Account Manager

United States

Full-time

Remote

Entry Level

2+ years exp

Heartland is part of Global Payments, a company that enables secure payment processing for millions. The Technical Account Manager role involves collaborating with Account Management, Product, and Development teams to enhance client experience and ensure product stability and security.

Credit CardsPaymentsTransaction Processing

H1B Sponsor Likely

Responsibilities

Deliver solutions by identifying problems, researching answers, and guiding users through resolution steps

Educate clients and explain features and functionality of hardware products and software applications

Provide first and second tier telephone, email, and remote support to customers

Test and evaluate potential new hardware and software products or services including, but not limited to handheld/mobile devices, product updates, and updated industry security practices

Improve system performance by identifying issues and recommending changes

Continue product expertise by updating job knowledge, education training, and maintaining personal networks

Develop training materials and support documentation to improve the user experience

Perform a deep dive review of the client’s business systems requirements and understanding of relevant business operations

Provide direct, daily support to key clients by troubleshooting issues across applications, providing solutions to issues, answering questions (via email and phone)

Following up with internal departments regarding product issues, bugs, developments etc and feeding this information to both the client and AM

Report and manage any client impacting product escalations. Collaborate with product team to troubleshoot and effectively resolve with minimal impact to client and customers

Provide timely and ongoing communication to clients

Qualification

Technical SupportCustomer ServiceInformation TechnologyTechnology CertificationsSystems DesignProblem-SolvingCommunication SkillsInterpersonal SkillsTeamworkSelf-Directed LearningWork Ethic

Required

1-2 years Technical Support (Phone Support preferable) experience

2+ years Customer Service experience

Two-year degree in Information Technology or related experience

Interprets and applies complex technical information

Knowledge of systems design and implementation in a database environment, communications networks, and technical and user-related aspects of a personal computer environment

Excellent problem-solving, communication and, interpersonal skills along with patience, a customer-friendly attitude, and the ability to work in a team environment

Ability to learn quickly in a self-directed environment with minimal supervision

Strong work ethic and high level of initiative and efficiency

Preferred

Additional Technology Certifications are preferred

Company

Heartland

Glassdoor3.3

Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.

Founded in 1997

Oklahoma City, Oklahoma, USA

1001-5000 employees

https://www.heartland.us

H1B Sponsorship

Heartland has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2021 (1)