Norfield · 9 hours ago
Technical Support Representative
United States
Full-time
Remote
New Grad, Entry LevelNorfield is a US based software and technology provider that has delivered innovative solutions for the damage prevention industry for more than 40 years. In this role, you will provide phone and email technical support for customers, ensuring software applications are resolved in a timely manner while demonstrating strong customer service skills and technical aptitude.
Machinery ManufacturingManufacturingService Industry
Responsibilities
Provide exceptional phone and email based customer support regarding Norfield’s products and services
Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions
You must be a positive and proactive problem-solver with the ability to think on your feet while providing excellent customer service
Share knowledge within the team via documentation, on-going training, and participation in product testing
Collaborate with other team members to ensure on-going improvements in quality and service
Have fun in a stimulating and fast-paced environment
Qualification
Required
Prior technical knowledge is required
You must have technical curiosity and aptitude, and a willingness to learn new systems
Strong customer service orientation and disposition
Interest in technology and prior related technology expertise is required
Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concerns
Demonstrated experience with logical thinking and problem solving
Strong technical aptitude and computer skills (e.g., Web-based applications, Mobile applications, Excel, Word)
Excellent written and verbal communication skills
A self-starter who is able to operate independently, within a team environment
Phone, email, and video screen sharing based support skills required
Preferred
Bachelor's Degree preferred
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
Norfield
Norfield is a provider of equipment, parts, and services primarily for the manufacturing market.
Founded in 1959
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-02-10Acquired
Company data provided by crunchbase