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HOLT Group · 8 hours ago

Field Service Supervisor 1

Bridgeport, TX

Full-time

Onsite

Mid, Senior Level

3+ years exp

HOLT Group is responsible for providing service management in the heavy construction equipment sector. The Field Service Supervisor is tasked with ensuring customer satisfaction, managing service operations, and reinforcing safety practices while leading and developing service department personnel.

AutomotiveConstructionConsultingLeasingRentalRetail

Responsibilities

Model, promote, reinforce, and reward the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission

Establish and mutually agree upon and communicate job expectations (i.e. accurate price quotes and time estimates) to internal and external customers to ensure customer satisfaction according to our mission and core business values

Establish, model, and reinforce safety practices that are consistent with our mission to ensure employee and customer safety

Model collaborative problem solving and personal influencing skills to ensure that service activities in the incumbent's area of responsibility are aligned with the overall business plan of the service department and company

Provide the Service Manager with status reports on all open work orders in an accurate and timely manner

Review monthly service operations branch statement to assess progress on department business goals

Participate in the selection, development, and evaluation of service department personnel to ensure a high level of commitment and competence is available in our human resources

Coordinate the company safety program in all areas of responsibility in a manner consistent with corporate policies and guidelines

Successful completions of other key projects as may be assigned by management

Work safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

Perform other duties as assigned

Qualification

Field service managementHeavy construction equipment repairSupervisory experienceCommunication skillsOrganizational skillsProblem-solving skillsTeamwork

Required

High School diploma or GED required

Verifiable 3 years of heavy construction equipment repair experience in shop and field required

Knowledge of and experience in field service management

Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization

Excellent verbal, written, communication, and presentation skills

Exceptional organizational, self-management, time management, and multitasking skills

Ability to work on multiple projects and deal effectively with employees and management

Ability to think logically while interpreting and analyzing problems assigned or encountered

Ability to identify complex problems and to review related information to develop and evaluate options and implement solutions

Ability to work independently as well as a part of a diversified team

Responsibilities include, but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; coaching and development; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Valid driver's license

Work safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards