Telnyx · 1 day ago
Social Media Intern (Hybrid)
Castle Rock, CO
Internship
Hybrid
InternTelnyx is an industry leader in global connectivity, and they are seeking a Social Media Intern to join their AEO team. This role involves real-time social media engagement and community management, focusing on platforms like LinkedIn, X (Twitter), and Reddit to enhance brand perception and support technical audiences.
Communications InfrastructureDeveloper APIsEnterprise SoftwareMessagingPaaSSMSSoftwareTelecommunications
Responsibilities
Social monitoring & engagement: Actively monitor LinkedIn, X, and Reddit for mentions, questions, and discussions involving Telnyx
Proactive participation: Thoughtfully engage with relevant posts, threads, and comments to support brand presence and credibility
Customer de-escalation: Respond to frustrated or confused users with clarity, empathy, and accuracy, escalating issues when appropriate
Issue triage: Identify recurring themes, bugs, or confusion and surface insights to Support, Product, or Marketing teams
Brand voice execution: Communicate in a professional, calm, and technically competent tone aligned with Telnyx standards
Community awareness: Develop a strong understanding of telco, VoIP, and developer conversations happening in public forums
Qualification
Required
Clear communicator who can explain technical ideas simply and calmly
Thick-skinned and composed when dealing with public criticism or angry users
Chronically online (in a good way)—you understand how LinkedIn, X, and Reddit actually work
Detail-oriented, avoiding misinformation and sloppy public responses
Growth mindset—eager to learn telco products, support workflows, and brand communication
This is not a meme-posting, or 'brand Twitter' role. It is a customer-facing engagement role that requires professionalism, restraint, and judgment
Preferred
Pursuing a bachelor's in communications, marketing, journalism, or similar
Experience managing or moderating social media accounts or online communities
Familiarity with SaaS, developer tools, or technical products is a plus
Availability for 40 hours/week
Company
Telnyx
Your one-stop shop for infrastructure at the edge.
Founded in 2009
201-500 employees
H1B Sponsorship
Telnyx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (5)
2023 (5)
2022 (13)
2021 (6)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$2.12MKey Investors
Chicago Ventures
2014-09-01Seed· $2.12M
2014-05-27Seed
Leadership Team
David Casem
Co-founder & CEO
Ian Reither
Chief Operating Officer
Recent News
Company data provided by crunchbase