Broadridge · 1 day ago
Client Service Consultant (Hybrid / Remote)
Kansas City, MO
Full-time
Hybrid
Mid Level
$65K/yr - $70K/yrBroadridge is a company that empowers others to accomplish more, and they are seeking a Client Services Consultant to manage direct mail and marketing service projects for clients. This role involves coordinating all aspects of projects from planning to delivery, ensuring high standards of quality and customer satisfaction.
BankingCrowdfundingEnterprise SoftwareFinanceFinancial ServicesInformation TechnologyOutsourcingSoftwareVenture Capital
Responsibilities
May work at client site from time to time
Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams
Project is typically focused on the delivery of new or enhanced products with primary goal of improvement of customer satisfaction through the use of technology
Project management skills, rather than technical skills, are key, however a strong technical background is often required to manage competing interests
Typically oversees schedules and budgets to ensure goal attainment
Manage client projects from inception through completion, focusing on direct mail, print, and marketing deliverables
Coordinate all aspects of job setup, scheduling, production, and delivery across internal departments and external vendors
Partner closely with sales, production, and technical teams to ensure accurate execution of client specifications
Monitor project timelines, budgets, and quality standards, taking proactive action to address issues and meet client expectations
Serve as the primary contact for clients, ensuring clear communication, project transparency, and high satisfaction levels
Liaise between clients, sales, creative, production, and technology teams to support seamless project flow
Facilitate discussions around design requirements, print specifications, and data preparation for mail services
Maintain strong working relationships with internal stakeholders and external partners to support delivery excellence
Build trusted relationships with clients by understanding their marketing goals and ensuring successful campaign execution
Provide consultative guidance on best practices in marketing mail, direct mail production, and print solutions
Troubleshoot project challenges and escalate as necessary to ensure resolutions that maintain client satisfaction
Qualification
Required
Bachelor's degree or equivalent professional experience
Proven experience managing direct mail, printing, or marketing service projects required
Strong understanding of print production workflows, mailing requirements, and marketing campaign execution
Excellent organization, communication, and problem-solving skills
Ability to manage multiple client projects in a fast-paced environment with tight deadlines
Preferred
Familiarity with graphics and creative file preparation preferred
Benefits
Bonus Eligible
Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings
All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.
Company
Broadridge
Broadridge is a provider of investor communications and technology solutions for broker dealers, banks, mutual funds and corporate issuers.
Founded in 1962
10001+ employees
H1B Sponsorship
Broadridge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (109)
2024 (124)
2023 (83)
2022 (141)
2021 (100)
2020 (73)
Funding
Current Stage
Public CompanyTotal Funding
$3.05B2023-08-17Post Ipo Debt· $1.3B
2021-05-17Post Ipo Debt· $1B
2019-12-10Post Ipo Debt· $750M
Leadership Team
Timothy Gokey
Chief Executive Officer
Tyler Derr
Chief Technology Officer
Recent News
FF News | Fintech Finance
2025-12-03
2025-11-19
Company data provided by crunchbase