Veritext Legal Solutions · 17 hours ago
Client Services Representative
Mineola, NY
Full-time
Hybrid
Entry, Mid Level
2+ years expVeritext Legal Solutions is the global leader in technology-enabled court reporting services. They are seeking a Client Services Representative to support legal teams by ensuring seamless transcript delivery, managing client requests, and maintaining strong relationships with partners and vendors.
AdviceConsultingDocument ManagementLegalManagement ConsultingSocial Assistance
No H1B
Responsibilities
Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our team
Respond to all client requests received via email and/or phone queue timely
Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution
Proactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders
Communicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services
Qualification
Required
Client-centric mindset with the ability to build strong, loyal relationships and handle sensitive client needs with care
Deliver responsive, solutions-oriented service quickly and kindly in a clear, professional manner with excellent follow-up etiquette
Bold thinker – you thrive under pressure and love to solve tough problems in creative ways
A proactive mindset – you anticipate needs before they arise and if there's a problem, you're already solving it
Confident juggling timelines, priorities, and multiple clients at once with grace
Adaptable, open to ongoing change and collaboration
A laser-sharp eye for detail and strong organizational skills
Comfort with technology, including proprietary software
2-4 years of professional experience, familiarity with court reporting or legal services is a huge plus
Benefits
Comprehensive medical, dental and vision insurance
Company-paid life insurance
Short-term and long-term disability insurance
Paid Parental Leave
Tuition reimbursement
Employee equity and referral programs
Extensive mental health and wellness benefits
Matched 401(k)
Veritext Cares
Earned wage access
Learning and development opportunities
Engaging, collaborative, inclusive culture
Company
Veritext Legal Solutions
The Leader in Legal Services Veritext provides industry-leading deposition and litigation services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$20M2016-02-01Acquired
2010-08-19Debt Financing· $20M
Leadership Team
Richard Antoneck
Chief Executive Officer
Anthony Donofrio
Chief Technology Officer
Recent News
2025-12-18
2025-10-09
Company data provided by crunchbase