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PetVet Care Centers · 21 hours ago

Customer Service Representative (Swing Shift)

Murfreesboro, TN

Full-time

Onsite

Entry Level

1+ years exp

PetVet Care Centers is dedicated to improving the lives of animals and people through exceptional care. The Customer Service Representative will provide administrative and customer service support, ensuring a positive experience for pet owners and their pets in a high-performing organization.

Health CareMedicalPet

Responsibilities

Provides excellent customer service in-person, over the phone, and during high-stress situations

Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments

Handles basic medical emergencies for pets and owners, ensuring safety and well-being

Assists with medication pickups, inquiries, and provides information about services and products

Inputs and manages data in practice management software, including billing and accounts

Assists with retail sales, weighing pets, processing faxes, and maintaining records

Reconciles cash drawer and performs end-of-day duties for accurate financial transactions

Qualification

Customer service experienceVeterinary CSR experienceClerical procedures knowledgeCash handling abilitiesMultitasking skillsPhysical task capabilityAttention to detail

Required

High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience

1 year CSR experience is required

Knowledge of clerical procedures and ability to organize files and records

Excellent customer service skills, providing courteous and prompt assistance

Accurate cash handling and cashiering abilities

Strong multitasking skills with attention to detail

Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds