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Canon Information Technology Services, Inc. · 1 day ago

Technical Printer Support Representative I (Inkjet)

United States

Full-time

Remote

New Grad, Entry Level

$15/hr - $15.53/hr

Canon Information Technology Services, Inc. is seeking customer-focused individuals to deliver exceptional technical support. As a Technical Printer Support Representative I, you will provide technical support for inkjet printer issues, ensuring customer satisfaction through effective problem resolution.

Call CenterCustomer ServiceInformation TechnologyOutsourcing

Responsibilities

Provide positive and professional technical support to Canon customers via phone, email, and chat

Analyze complex issues to answer questions, troubleshoot, and advise on solutions

Promptly identify, research, and resolve customer inquiries using all available software and network tools

Interact with customers and team members simultaneously to expedite call resolution

Make prompt, accurate business decisions that mutually benefit the business and the customer

Document interactions and resolutions in our easy-to-use applications

Assist customers using our Total Care approach in making a purchase decision and completing their order on the Canon website

Qualification

Technical supportPC operating systemsInternet navigationKeyboardingMS Office proficiencyMultitaskingActive listeningTime managementCommunication skills

Required

High school diploma or equivalent

Previous customer service or call center experience

Demonstrated knowledge of PC operating systems such as Windows and/or MAC

Intermediate to advanced level skills with internet navigation, instant messenger tools, and email

Keyboarding and MS Office proficiency

Ability to work independently and manage time effectively

Strong communicator with active listening skills and proficiency in English

Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment

Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time

Dependable, punctual, and consistent attendance is a must for this position

A reliable high-speed internet connection and a workspace free from noise and distractions

This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia