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Chase · 21 hours ago

Loan Servicing Associate

131 S Dearborn St, Chicago, IL, 60603, US

Full-time

Onsite

Entry Level

$68K/yr - $109K/yr

2+ years exp

JPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to a diverse clientele. As a Loan Servicing Associate, you will manage a portfolio of loans, interpret loan documents, and ensure compliance with deadlines while resolving issues and suggesting improvements in loan servicing methods.

BankingFinancial Services

Responsibilities

Interpret and manage loan documents for an assigned portfolio, ensuring compliance with terms and deadlines

Utilize critical thinking skills to identify and resolve short-term loan servicing issues within established policies and procedures

Collaborate with internal and external stakeholders to facilitate discussions and negotiations, aiming to resolve conflicts and drive win-win solutions

Contribute to the improvement of current loan servicing methods by proposing and implementing changes based on in-depth understanding of lending services

Provide training and guidance to junior team members on loan servicing tasks, fostering their professional growth

Qualification

Loan document managementConflict managementCritical thinkingTraining othersStrategic planningTime management

Required

Two or more years of experience or equivalent expertise in managing and interpreting loan documents within a financial institution

Demonstrated proficiency in conflict management, with a track record of facilitating discussions and negotiations to resolve conflicts

Proven ability to apply critical thinking skills to identify and resolve loan servicing issues within established policies and procedures

Experience in training and guiding others on loan servicing tasks, fostering their professional growth

Advanced proficiency in strategic planning and time management, with a history of efficiently managing tasks and aligning operations with long-term goals

Preferred

Collaborate effectively with cross-functional teams to ensure seamless client service operations, leveraging strong interpersonal relationship skills and a focus on enhancing client satisfaction and service delivery

Demonstrate flexibility and adaptability, maintaining a positive and optimistic attitude while adjusting to changing conditions and priorities

Exhibit teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative, and showing a willingness to learn and receive direction

Operate as a highly motivated self-starter, capable of working independently within a team environment, and asking well-thought-out questions to improve understanding and performance

Utilize strong organizational skills to function efficiently in a high-volume, fast-paced, deadline-oriented environment, ensuring adherence to service level agreements