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Edlink · 3 days ago

Account Manager (Renewals + Expansion)

Austin

Full-time

Onsite

Mid, Senior Level

$85K/yr - $105K/yr

3+ years exp

Edlink is a company focused on managing commercial relationships with existing customers. The Account Manager will be responsible for renewals, expansions, pricing changes, and contract management, ensuring revenue outcomes post-sale while collaborating with Customer Success Managers.

Developer APIsEdTechSoftware

Responsibilities

Own renewals, expansions, upsells, and contract amendments for assigned accounts

Forecast retained and expansion revenue accurately and consistently

Lead pricing, scope, and term discussions with customers

Manage save motions when accounts are at risk, in partnership with CSMs

Own MSAs, order forms, amendments, and renewal timelines

Partner with Finance and Legal on non-standard terms

Ensure pricing aligns with usage, scope, and margin expectations

Prevent revenue leakage through disciplined contract management

Maintain relationships with economic buyers, executives, and procurement

Run renewal and commercial QBR conversations

Navigate budget cycles, procurement processes, and approval workflows

Clearly separate value conversations (CSM-led) from commercial decisions (AM-owned)

Partner with CSMs to translate adoption and usage signals into commercial strategy

Coordinate with Sales on expansion opportunities

Communicate commercial constraints and commitments clearly to internal teams

Keep CRM and forecasting data accurate and up to date

Qualification

Account ManagementContract NegotiationRevenue ForecastingB2B SaaS ExperienceCollaboration with SalesEdtech ExperienceCommunication SkillsDetail-orientedCalm under Pressure