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Syntegon · 7 hours ago

Technical Advisor

New Richmond, WI

Full-time

Onsite

Mid, Senior Level

$80K/yr - $105K/yr

5+ years exp

Syntegon Technology is one of the leading suppliers of process and packaging technology. The Technical Advisor role involves providing customer support and technical information regarding Syntegon equipment, troubleshooting issues, and serving as a liaison between customers and internal departments.

Machinery ManufacturingManufacturingPackaging ServicesSupply Chain Management

H1B Sponsor Likely

Responsibilities

Resolves technical issues and troubleshoots problems for customers, follows up to ensure final resolution

Serves as liaison between Centers Of Competence (CoC) and North America on machine installation issues or technical issues

Supports sales, engineering and service technicians, in-house, and on-site with technical advice, materials and coordinated training

Provides spare part technicians with supportive services. Resources for support would include, machinery knowledge, SAP knowledge, compiled spare parts information and schematic documentation

Assists in fielding calls from customers when needed. Contact service personnel to coordinate technical support for customers

Pulls prints and schematics, check availability of stock and provides technical support for service technicians in field

Provides in field service to customers when additional support is needed

Prepares machines for in house demonstrations. Provides support with demonstration of machinery to customers

Provides efficient support and prompt service to existing customer base

Cultivates a positive image. Encourages and promotes our preferred vendor designation

Proactively identify new sales opportunities on existing equipment for current and prospective customers, Promote product improvements and upgrade packages based on customer needs & market opportunities

Visits current and prospective customers to proactively identify and address concerns, resolve problems, and meet or exceed expectations

Provide after-hours support (on call rotation)

Qualification

Mechanical systems knowledgeElectrical systems knowledgeBlueprintsSchematicsControls experienceCustomer service orientationSAP knowledgePC proficiencyProficient in GermanTeam playerCommunication skills

Required

Associate Degree and 5 years' experience in Field Service OR a minimum of 8 years of related industry experience

5 years of experience working with mechanical/electrical systems

5 years of experience reading blueprints and schematics

3 years working direct with customers

25% National and International Travel

Preferred

Proven experience in custom equipment sales, applications, design, service or assembly with food or capital equipment industry experience desired

Mechanical /electrical systems knowledge including demonstrated understanding of packaging machine design, capital equipment sales process, and quality assurance concepts

Controls experience preferred (Twin CAT, Beckhoff, Allen Bradley, Studio 5000)

Strong customer service orientation with prior experience in a direct customer contact role doing direct sales or service; ability to effectively build relationships with all customers (internal and external)

Team player with strong skills in self-organization, independent work, and multi-tasking, as applied to multiple projects in various phases with prior experience working in an interdepartmental team environment

Strong written and verbal communication skills

PC proficiency with word processing, spreadsheets, databases, and presentation software (MS Office preferred)

Knowledge of SAP is a plus

Proficient in German language is a plus

Benefits

401K Match

Benefits to include: dental, vision, and prescriptions

Life Insurance

Long Term Disability Insurance – Employer paid

Education Assistance Program

Paid Time Off

Employee Assistance Program

Company

Syntegon

We are Syntegon – a leading global technology company and strategic partner to the pharmaceutical, biotech, and food industries.

Founded in 1969

Waiblingen, Baden-Wurttemberg, DEU

5001-10000 employees

https://www.syntegon.com/

H1B Sponsorship

Syntegon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2023 (1)