Pilot Flying J · 5 days ago
Retail Business Director (Chief of Staff to President, Retail)
Knoxville, TN
Full-time
Onsite
Senior Level
5+ years expPilot Company is an industry-leading network of travel centers, and they are seeking a Chief of Staff to the President of Retail. This role serves as a strategic advisor and execution partner, driving clarity and collaboration across the Retail organization to support critical decisions and initiatives.
Oil and GasTravel
Responsibilities
Act as a strategic partner for the president of retail related to targeted initiatives and help set direction for the retail leadership team
Facilitate the development of strategic priorities, long-range planning, and the Retail organization’s agenda for key initiatives
Track and report on Retail KPIs, partnering with business owners to ensure execution on special projects that drive performance
Review, assess, and evaluate key areas of the retail business by conducting root cause analysis of issues, finding solutions, and implementing efficient changes needed to drive results across teams
Establish governance, common processes, tools, metrics and resources needed to successfully execute against retail KPIs
Advise, organize, and facilitate execution of critical projects, ensuring they deliver measurable impact
Stay closely connected to Retail initiatives, proactively identifying roadblocks, driving solutions, and flagging risks or slippage to the President, Retail
Coordinate with adjacent functional leaders to strengthen cross-functional alignment and drive shared outcomes
Represent the president, retail in key meetings as needed, ensuring continuity of leadership presence and decision-making
Support overall administration of the president’s calendar, ensuring prioritization, preparedness, and anticipation of needs
Serve as a connector and influencer across the retail organization, convening stakeholders and shaping perspectives to align with retail goals
Qualification
Required
Minimum of five years of business experience
Experience in both strategic and tactical operational roles
Prior leadership experience and a demonstrated ability to lead via influence
MBA or equivalent
Preferred
Prior experience in the retail industry strongly preferred
Prior chief of staff experience preferred
Benefits
Relocation assistance may be provided for the selected candidate.
Company
Pilot Flying J
Company Overview Headquartered in Knoxville, Tennessee, Pilot Flying J is the largest operator of travel centers in North America with more than 750 locations throughout the United States and Canada and employs more than 24,000 Team Members.
10001+ employees
H1B Sponsorship
Pilot Flying J has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (48)
2023 (28)
2022 (29)
2021 (40)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$1.48MKey Investors
U.S. Department of AgriculturePennDOTIllinois Environmental Protection Agency
2025-01-10Grant· $0.19M
2023-08-15Grant· $0.81M
2023-06-05Grant· $0.48M
Leadership Team
Joe Lillo
Chief Financial Officer
Amanda Whitlow
Director, Human Resources Business Partner
Recent News
Business Wire
2026-01-08
DBusiness Magazine
2025-10-22
Company data provided by crunchbase