SAP · 1 week ago
SAP Concur-Customer Success Partner Senior Advisor
Oak Brook, IL
Full-time
Hybrid
Mid, Senior Level
$121K/yr - $262K/yr
5+ years expSAP is a global leader in enterprise application software, and they are seeking a Customer Success Partner to work with their largest clients. In this strategic role, the partner will cultivate relationships with C-level executives, ensuring clients achieve their business goals and maximize the value of SAP Concur's offerings.
AnalyticsBusiness IntelligenceBusiness Process Automation (BPA)ComputerData ManagementFinanceSoftware
Responsibilities
Successful experience managing clients including, large global business, and customers with a high-level of complexity, focus and intensity
Excellent communication with an empathetic and curious foundation and strong desire to improve and learn
Proactively engage customers to ensure they adopt full functionality to get maximum value from SAP Concur
Facilitate executive meetings that measure progress and business impact
Driven to deliver value to clients in support of profitable growth and retention goals
Establish success metrics, annual goals and key objectives with the customer
Forecast risk of revenue loss in account base by anticipating and planning for your customers’ needs
Develop and document advanced, cross functional, account strategies that drive success through delivering value and insight relevant and unique to each customer
Establish, maintain and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy
Self-aware, able to prioritize multiple competing priorities and stakeholders
Qualification
Required
Successful experience managing clients including, large global business, and customers with a high-level of complexity, focus and intensity
Excellent communication with an empathetic and curious foundation and strong desire to improve and learn
Proactively engage customers to ensure they adopt full functionality to get maximum value from SAP Concur
Facilitate executive meetings that measure progress and business impact
Driven to deliver value to clients in support of profitable growth and retention goals
Establish success metrics, annual goals and key objectives with the customer
Forecast risk of revenue loss in account base by anticipating and planning for your customers' needs
Develop and document advanced, cross functional, account strategies that drive success through delivering value and insight relevant and unique to each customer
Establish, maintain and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy
Self-aware, able to prioritize multiple competing priorities and stakeholders
Preferred
Undergraduate degree
5 - 10 years of Customer Success, Account Management or Sales experience
Strong knowledge of SaaS models and value-based engagement
Sees conflict as opportunity to assess situations and find common ground quickly
Up to 25% travel
Experience with Higher Education customers preferred
Benefits
SAP North America Benefits
Company
SAP
SAP provides enterprise application software to various industries, including consumer, discrete manufacturing, public services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.3BKey Investors
Elliott Management Corp.
2019-04-24Post Ipo Equity· $1.3B
2015-06-01Grant· $1.37M
1998-08-03IPO
Leadership Team
Christian Klein
CEO & Member of the Executive Board
Sandi de Souza
Chief Financial Officer
Recent News
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