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Great Wolf Lodge · 2 days ago

Public Area Supervisor

Naples, FL

Full-time

Onsite

Mid Level

$22/hr - $22/hr

Great Wolf Lodge is a family-oriented resort that brings joy to families through active involvement in daily housekeeping and lodge operations. The Public Area Supervisor is responsible for overseeing the cleanliness of public areas, supporting the housekeeping team, and enhancing guest experiences.

Resorts

H1B Sponsor Likely

Responsibilities

Supervises daily public area operations to ensure cleanliness of public areas to lodge standards and ensures completion of daily tasks and assignments

Ensures all public space, storage, back of house areas, are safe, clean, and organized; and closets are properly inventoried and stocked for each shift

Schedules daily assignments, daily and weekly projects, and optimizes staff to ensure lodge cleanliness, proper floor care, carpet-cleaning projects

Provides coaching, encouragement, and recognition to pack members regularly

Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members

Responds to pack/guest concerns or requests and escalates to leadership or other departments as appropriate

Understands and participates in scheduling of staff, execution of labor management and forecasting

Conducts daily stand up meetings with Housekeeping pack to prioritize the day and facilitates feedback from Pack Members

Monitors performance of staff, providing real time feedback and coaching

Participates in recruitment and selection of talent for the housekeeping team

Partners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNP

Participates with leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc

Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repair

Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs

Qualification

Customer service skillsLeadership experienceMicrosoft OfficeConflict resolutionBilingual (English/Spanish)

Required

High School diploma or equivalent experience

Previous experience with janitorial, laundry, housekeeping, or similar experience

Experience and basic knowledge of Microsoft Office and general software systems

Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills

Proficient in both written and spoken English

Ability to work flexible schedule including nights, weekends, holidays as needed

Able to lift up to 30lbs

Able to push/pull up to 100lbs

Able to bend, stretch, and twist

Able to stand and walk for long periods of time

Able to climb multiple flights of stairs on daily basis and walk frequently

Able to work with chemicals according to directions

Preferred

Previous experience in a leadership/supervisory capacity

Previous cleaning experience at a high volume hotel or public facility

Bilingual, English and Spanish

Benefits

Medical, Dental, and Vision insurance

Health savings account

Telehealth resources

Life insurance

401K with employer match

Paid vacation time off

Paid parental leave

Company

Great Wolf Lodge

Glassdoor3.4

If you’re searching for a job with exciting opportunities, rewarding benefits, and lots of growth potential, look no further than Great Wolf Lodge.

Founded in 1997

Madison, Wisconsin, USA

10001+ employees

http://www.greatwolf.com

H1B Sponsorship

Great Wolf Lodge has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2023 (1)

2022 (1)