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Realtor.com · 1 day ago

Cust Care Rep-Spec Team

Scottsdale, Arizona, United States

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Realtor.com® is a leading site in online real estate, connecting buyers, sellers, and renters with expert guidance. They are seeking a RDC+ Customer Care Representative who will be responsible for supporting real estate agents and MLS partners by handling customer inquiries and troubleshooting product issues.

PropTechReal EstateRental Property

H1B Sponsor Likely

Responsibilities

Answers incoming customer inquiries regarding technical issues, product/service questions and general customer inquiries

Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller

Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

Utilize effective communication and problem-solving skills via inbound phone to handle customer inquiries – we believe in providing one-call resolution!

Identify and escalate technical issues that require deeper investigation while including clear reproduction steps, relevant account details, and screenshots where helpful

Log and surface recurring feedback and known pain points via appropriate feedback channels

Meeting or exceeding company expectations around productivity and service quality goals

Qualification

Customer service experienceProduct knowledgeCommunication skillsTechnical skillsAttention to detailResearch skillsChromeFirefoxTeam playerPositive attitudeProblem-solving skillsOrganizational skills

Required

Minimum 2 years of customer service experience in a call center environment

Excellent communication skills (both verbal & written)

Strong attention to detail necessary

Extensive knowledge of current Realtor.com® products

Organized with the ability to handle a fluctuating volume of work & responsibility

Strong research and technical skills required

Knowledge of Chrome and Firefox

Customer service oriented problem-solvers who can think on their own without direct supervision

Team Player with a positive attitude & confidence

Must be able to work a full-time shift scheduled Monday through Friday, between 6 a.m. and 6 p.m. with ability to work weekends (Sat/Sun) if needed, including 3 days in office per week

Company

Realtor.com

Glassdoor3.4

Realtor.com is an online platform that allows users to search for real estate property records, houses, condos and lands. It is a sub-organization of Move.

Founded in 1996

Santa Clara, California, USA

1001-5000 employees

https://www.realtor.com/

H1B Sponsorship

Realtor.com has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (26)

2024 (62)

2023 (26)

2022 (83)

2021 (88)

2020 (52)