Upward Health · 4 days ago
Product Analyst
US - Hybrid
Full-time
Hybrid
Mid Level
3+ years expUpward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. They are seeking a Product Analyst to join their Product team, responsible for designing and maintaining a customized Salesforce ecosystem and managing stakeholder relationships to enhance healthcare delivery through technology.
Health CareMedicalService Industry
Responsibilities
Collaborate with internal stakeholders to understand and document business needs and translate them into Salesforce-based solutions
Participate in design and scoping sessions with stakeholders, Product team members, and developers to refine product enhancements or new features
Build and configure Salesforce components using declarative tools (e.g., Flows, Page Layouts, Validation Rules, Lightning App Builder, etc.)
Partner with developers to support custom code (Apex, LWCs, Aura) and ensure declarative solutions align with technical requirements
Execute end-to-end testing to validate functionality, performance, and data integrity of new or updated features
Manage and resolve escalated user support tickets, providing detailed root cause analysis and long-term solutions
Research and analyze new Salesforce features (e.g., seasonal releases), assess their relevance, and make implementation recommendations
Document solution designs, process changes, and configuration updates for cross-functional transparency and future reference
Contribute to special projects as needed, including integration initiatives, managed package enhancements, or regulatory compliance efforts
Qualification
Required
Salesforce Administrator Certification (Required)
3+ years of hands-on experience working with Salesforce, preferably in complex environments with custom workflows, fields, and components
Proficiency in Salesforce declarative tools (Flows, Validation Rules, Record Types, etc.)
Familiarity with managed packages (e.g., Elixir) and their implications on system configuration
Comfortable working with tools such as Jira for documentation and collaboration
Basic understanding of Apex, LWCs, Aura components, and Visualforce (ability to collaborate with developers and understand code-level constraints)
Ability to elicit, document, and translate business requirements into effective technical solutions
Excellent verbal and written communication skills; able to translate technical details for non-technical audiences
Approaches issues analytically and methodically to identify root causes and implement durable fixes
Works well in a cross-functional team, values diverse perspectives, and contributes to shared goals
Comfortable shifting priorities and responding to evolving business needs in a fast-paced environment
Proactively explores new Salesforce capabilities and proposes innovations that can add value
Takes accountability for assigned projects and sees them through to completion with minimal supervision
Applies testing rigor to ensure reliable and scalable Salesforce configurations
Preferred
Strong knowledge of Salesforce Health Cloud and/or Field Service (preferred but not required)
Company
Upward Health
Upward Health is a home-based medical group specializing in primary medical and behavioral care for individuals with complex needs.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$28.75MKey Investors
Trinity CapitalHeritage GroupNoro-Moseley Partners
2025-01-16Series C
2025-01-16Debt Financing· $20M
2022-09-13Series B
Leadership Team
Benjamin Hamawy
Chief Financial Officer
Recent News
Business Wire
2025-08-13
2025-01-16
2025-01-16
Company data provided by crunchbase