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Smithfield Foods · 1 day ago

Customer Success Specialist

Suffolk, VA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Smithfield Foods is an American food company specializing in packaged meats and fresh pork products. The Customer Success Specialist will manage the entire order process for top corporate accounts, ensuring exceptional customer satisfaction and driving service excellence.

Food and BeverageHospitality

Responsibilities

Manage the entire order lifecycle from entry to delivery, both domestically and internationally. Partner with Supply Chain to reduce shortages, late deliveries, and OTIF deductions. Address customer shortages, provide root cause analysis, and implement recovery solutions

Work with Transportation to meet truck utilization goals and provide updates to customers, sales, and brokers. Ensure adherence to order management policies to minimize errors and maximize efficiency. Build strong, trusted relationships with customers through timely communication. Host calls with sales, supply chain partners, and customers to resolve issues

Maintain accurate Customer Master Data and assist with order entry delays. Support Loss Prevention on incorrect or rejected orders. Partner with Distribution Centers and Plants to prioritize customer orders

Manage high-volume communication and resolve issues promptly. Defuse high-pressure situations and remain solutions-driven. Promote increased order size, direct plant shipments, and customer initiatives

Own top revenue accounts and manage customer order trackers for visibility on shortages and delivery issues. Assist team members with work overflow and perform additional duties as assigned

Qualification

Account ManagementOrder Lifecycle ManagementCustomer Relationship ManagementMicrosoft OfficeProblem SolvingCommunication SkillsTeamworkAdaptability

Required

Bachelor's Degree from an accredited four-year college or university and 2+ years' relevant experience, or equivalent combination of education and experience

Knowledge of Microsoft Office, Outlook, Excel and PowerPoint

Must be able to multi-task with many competing day-to-day activities with competing priorities

Flexibility to adapt to a varied work schedule

Must be able to maintain a high level of confidentiality

Requires travel, up to 10% of the time