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Spire Hospitality · 1 day ago

Assistant Front Office Manager

Nashville, TN

Full-time

Onsite

Entry, Mid Level

1+ years exp

Spire Hospitality manages the DoubleTree by Hilton- Nashville Downtown, which is situated in a prime location near popular attractions. The Assistant Front Office Manager will provide exceptional service to guests, oversee front desk operations, manage staff performance, and ensure guest satisfaction by creating memorable experiences.

HospitalityHotelResorts

Growth Opportunities

Responsibilities

Review VIP reservations, amenity orders, and resumes for incoming and in house guests. Update the computer system by inputting inventory and non-inventory groups. Control the suite book to ensure suites and special blocks are handled correctly

Compute daily payroll, schedules, and other reports. Analyze data and make decisions based on previous experience and knowledge of circumstances to prepare daily forecast of expected arrivals and departures

Perform front desk supervisor duties as required. Handle cash, make change, balance and assign house bank. Count cash and other methods of payment at the end of the shift to verify and balance the house bank

Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Plan and implement detailed steps by using experienced judgment and discretion

Communicate effectively both verbally and in writing to provide clear direction to staff. Observe performance and encourage improvement. Administration of disciplinary procedures. Monitor lobby traffic and make staffing adjustments accordingly

Provide safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the customer. File access slips in room order

Prepare weekly forecast expected arrivals and departures

Perform the duties of Guest Service Agent, Reservation Agent and Telephone Operator in a friendly and courteous manner to ensure guest satisfaction

Other duties as assigned by the Front Office Manager such as assisting in roles of manager on duty

Qualification

Front office managementGuest service skillsMathematical skillsConflict resolutionBasic computer skillsBilingual preferredEffective communicationTeam leadershipAttention to detail

Required

Ability to effectively deal with guests, some of who will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts

Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error

Ability to listen effectively and to speak English clearly to communicate with customers and employees and prepare written complex reports of room availability and revenues generated

Hearing and visual ability to observe and detect signs of emergency situations and to access and accurately input information using a moderately complex computer system

Ability to lift and transport metal deposit boxes weighing up to 15lbs

Ability to analyze information and make effective judgments

Any combination of education and experience that provides the required knowledge skills and abilities

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position

Upon employment, all associates are required to fully comply with rules and regulations for the safe and efficient operation of hotel facilities

All employees must maintain a neat, clean and well-groomed appearance