Murray Equipment, Inc. · 1 day ago
IT Support Specialist
Fort Wayne, IN
Full-time
Onsite
Entry Level
2+ years expMurray Equipment, Inc. is seeking an IT Support Specialist to maintain, troubleshoot, and provide technical support within the organization. The role involves implementing security policies, assisting in patch management, and responding to technical support tickets in a timely manner.
Manufacturing
Hiring Manager
Benjamin S.
Responsibilities
Implements security policies including MFA, password management, and role-based access
Assists in patch management, antivirus updates, and software rollouts using centralized management tools
Performs regular equipment maintenance, hardware upgrades, and installations
Supports the deployment of new systems including printers, network equipment, and telephone devices
Responds to and resolve technical support tickets and user requests in a timely and professional manner
Ensures IT support activities align with internal security policies
Monitors device performance and coordinate with senior IT staff on server, storage, and networking needs
Provides in person support and analysis of hardware and software questions
Escalates complex issues to senior team members
Provides basic training to staff on software tools, cybersecurity awareness, and proper device use
Communicates IT updates and scheduled maintenance to staff as needed
Performs other related duties as assigned.Duties and responsibilities may change at any time with or without notice
Qualification
Required
Experience with Microsoft 365, Windows OS, Active Directory, and remote access tools
Strong problem-solving and troubleshooting skills
Excellent communication and interpersonal skills
Ability to manage multiple priorities and meet deadlines
High attention to detail and commitment to security best practices
Associate's degree or higher in Computer Science or equivalent experience required
Must be able to lift up to 50 pounds
Routinely responds to questions/problems throughout the facilities – these activities will require frequent movement such as standing, walking, traveling to other locations
May be required to work on-call or long hours in case of systems & network malfunction
Must have or be able to obtain a valid Driver's License and meet the MEI Driver Administration Risk Reduction Tactics Program requirements
Preferred
Familiarity with virtual environments (VMware), cloud storage (OneDrive/SharePoint), and mobile device management a plus (including Android and iOS)
At least 2 years of experience in technical support, desktop support, or help desk support preferred
Network+, or Security+
Microsoft Certified: Modern Desktop Administrator Associate
VMware or other virtualization-related certifications desired
Company
Murray Equipment, Inc.
✅ Facility Design ✅ Controls & Systems Engineering ✅ Project Management ✅ Turn-Key Systems ✅ Automation ✅ Support 𝗠𝘂𝗿𝗿𝗮𝘆 𝗘𝗾𝘂𝗶𝗽𝗺𝗲𝗻𝘁, 𝗜𝗻𝗰.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Musselman
Chief Operations Officer
Company data provided by crunchbase