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iHerb · 2 days ago

Abuse Prevention Manager

United States of America - Irvine, California

Full-time

Onsite

Mid, Senior Level

$90K/yr - $105K/yr

7+ years exp

iHerb is on a mission to make health and wellness accessible to all. They are seeking a proactive and analytically driven Abuse Prevention Manager to analyze policy abuse patterns, develop detection rules, and optimize prevention strategies across their platform.

BeautyDelivery ServiceE-CommerceFood and BeverageHealth CareRetailSoftwareWellness

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Proactively monitor transaction and user data to identify suspicious patterns, trends, and vulnerabilities related to policy abuse, account takeover (ATO), promotional abuse, content spam, and other forms of platform manipulation

Develop, test, and implement new detection rules, machine learning features, and models using internal tools and third-party systems

Conduct deep-dive investigations into complex abuse schemes, documenting findings and presenting actionable recommendations to cross-functional teams

Manage and fine-tune existing prevention systems, regularly analyzing rule performance (Precision and Recall) to minimize false positives while maximizing catch rates

Serve as an escalation point for complex review cases, providing expert analysis and final disposition decisions

Collaborate with Engineering and Data Science teams to define data requirements and improve the accuracy and efficiency of abuse-fighting tools

Generate regular reports on key policy abuse metrics (e.g., reship rates, reseller performance, rewards balance anomalies) and communicate performance, risks, and insights to management

Work closely with Product, Customer Support, Legal, and Finance teams to ensure a coordinated approach to risk mitigation and policy enforcement

Maintain vendor relationships and assist with contracting, renewals, and maintenance

Qualification

Fraud/risk managementAnalytical skillsMachine learningTableauSplunkCRM toolsMS OfficeGoogle DocsExcel skillsInterpersonal skillsCommunication skillsTeam player

Required

Proven problem solver with strong analytical skills, able to spot non-obvious patterns

Proven track record of process improvements in fraud /risk management

Accuracy and attention to detail required. Accountability a must

Desire to obtain the truth, to dig deeper until it is uncovered, then translate into actionable intelligence

Ability to manage multiple priorities simultaneously and meet established deadlines

Ability to identify patterns and formalize complex ideas into simple stories

Strong interpersonal, verbal, and written communication skills

Proven ability to work in a fast-paced dynamic environment without compromising customer experience or financial loss

Solid understanding of fraud and abuse dynamics in online platforms

Team player, able to inspire and influence others' behaviors towards company goals

Generally requires a minimum of seven (7) years in policy abuse/trust and safety investigations, preferably in an e-Commerce environment and marketplace

Bachelor's Degree in related field of Business, Accounting, Finance, analytics, Statistics, Banking etc. preferred or a combination of education and experience

MS Office and Google Docs, CRM tools experience. Strong Excel skills

Tableau proficiency

Human Security experience

Splunk Experience

Preferred

Bachelor's Degree in related field of Business, Accounting, Finance, analytics, Statistics, Banking etc. preferred or a combination of education and experience

Benefits

Medical, dental, vision, and basic life insurance programs

401(k) plan

Time Off

Paid Sick Leave

Paid holidays throughout the calendar year

Restrict Stock Units

Annual bonuses

Company

iHerb

Glassdoor4.1

iHerb is on a mission to make health and wellness accessible to all.

Founded in 1996

Irvine, California, USA

1001-5000 employees

http://www.iherb.com

H1B Sponsorship

iHerb has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (2)

2023 (2)

2022 (6)

2021 (2)

2020 (1)