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ICF · 5 hours ago

Salesforce Business Analyst with Public Trust - TR

Reston, VA

Full-time

Hybrid

Mid Level

$67K/yr - $115K/yr

3+ years exp

ICF’s Digital Modernization Division is seeking a Salesforce Business Analyst to support digital transformation initiatives for federal agencies. The role involves collaborating with stakeholders to design and implement Salesforce solutions while serving as a liaison between business and technical teams.

ConsultingInformation TechnologyProfessional Services

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Work with stakeholders to understand business processes and translate them into Salesforce capabilities for an existing Service Cloud implementation that is running Grants Management for a Federal Agency

Convert complex business needs into clear Salesforce user stories, acceptance criteria, declarative solution designs, and configuration requirements

Support Salesforce solution design by collaborating with Salesforce Architects and Developers to identify declarative vs. programmatic solutions

Use Agile Accelerator to assist in managing the Salesforce product backlog, prioritizing enhancements, technical debt, and new features based on business value

Develop user stories including specific acceptance criteria that references Salesforce flows, data models, object/field definitions, integration requirements, security requirements, and report/dashboard specs

Participate in Salesforce configuration reviews, sprint planning, grooming, and testing activities

Assist with UAT planning and execution, validating SFDC functionality and data alignment with requirements

Conduct Salesforce system demos, requirement walkthroughs, and playback sessions with stakeholders

Create or support the development of Salesforce training materials, release notes, quick reference guides, and end-user documentation

Stay current with Salesforce releases, capabilities, and industry best practices

Elicit, analyze, and document business requirements, user stories, and use cases

Communicate requirements to developers and testers, ensuring clear understanding and alignment

Maintain and prioritize the user story backlog in alignment with Agile best practices

Produce process flows, data mapping, interface requirements, and support testing activities

Contribute to Agile ceremonies and foster a collaborative environment across cross-functional teams

Qualification

SalesforceBusiness AnalysisAgile methodologiesSalesforce Administrator CertificationData modeling toolsAnalytical skillsCommunication skillsProblem-solving skills