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Cathay Bank · 13 hours ago

Learning & Development Officer

Rosemead, CA

Full-time

Onsite

Mid Level

$60K/yr - $70K/yr

3+ years exp

Cathay Bank is a financial institution that values its people and fosters growth and development. The Learning & Development Officer (LDO) is responsible for planning, conducting, and managing training programs across various departments, ensuring that team members' training needs align with company goals.

BankingFinanceFinancial Services

Responsibilities

Conducts needs analysis as needed to identify training needs and to ensure team members’ training needs are met and aligned with company/departmental goals

Work closely with project stakeholders to ensure successful implementation of projects and programs

Collaborate with business partners and work with Subject Matter Experts (SME) to develop content, and to coordinate and implement training

Works with L&D management to recommend options for gathering and evaluating feedback to ensure optimal training value and effectiveness

Identifies creative and technological solutions to improve virtual training for targeted audiences using the tools and resources made available

Responsible for the maintenance of training materials, including but not limited to; leader and participant guides, eLearning modules, job aids, flip charts, slides, and checklists

Remains current on eLearning tools and methodologies to develop and create training modules for retail branches and to support training for target audiences

May convert training programs and workshops from instructor led training (ILT) to virtual instructor led training (VILT)

Work with L&D management and project team to make informed decisions based on expertise, technical knowledge, and experience to ensure the effectiveness of new and existing training projects or programs

Facilitates multiple training programs including but not limited to: ILT and VILT programs; Sales and Service; Customer Service including core bank systems and technical training, and other training programs as assigned

Creates a positive learning experience for team members with a focus on learning and engaging the participants in virtual and live classrooms

Provides cross-training for peers and other trainers for in-house training programs

Exercises discretion and good judgement when managing projects and requiring minimal supervision

Participates or assists in large scale projects as part of a project team. Projects may include bank acquisitions and core system conversions

Qualification

Learning & DevelopmentInstructional Design (ADDIE)Facilitation SkillsELearning DevelopmentMicrosoft Office SuiteBilingual ChineseBilingual VietnameseCommunication SkillsProject ManagementAdaptability

Required

Minimum 3 years of experience in Learning & Development, Human Resources and/or retail banking

Possess outstanding verbal and written English communication skills

Have strong presentation skills and experience with facilitating in person and virtually

Proficient with Microsoft Word, Excel, PowerPoint, Adobe Captivate, MS Teams to create or design training materials and assessments

Assist trainers/co-facilitating smaller sessions or onboarding programs

Assess procedures and policies, conduct needs analysis and recommend effective training methods

Apply instructional design theories (ADDIE) to make learning engaging and interactive

Assist with surveys and focus groups and report on learner satisfaction

Must be able to respond quickly to changes in procedure and handle multiple tasks simultaneously

Must be able to travel based on training needs or projects

Open to feedback, eager to learn and open to continuous development

Ability to identify and suggest enhancements to existing programs and training

Preferred

Bachelor's degree is a plus but not required

Bilingual Chinese or Vietnamese a plus

Knowledge of various eLearning development tools is preferred but not required

Benefits

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability insurance

Flexible spending accounts (FSAs)

Health saving account (HSA) with company contributions

Voluntary coverages

401(k)

Company

Cathay Bank

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Cathay Bank is a financial services company originally founded to support Los Angeles’ growing Chinese American community. It is a sub-organization of Cathay General Bancorp.

Founded in 1962

El Monte, California, USA

1001-5000 employees