American Tower · 6 hours ago
Manager, Managed Networks Support Services
Cary, NC, United States
Full-time
Onsite
Senior Level, Lead/Staff
$90K/yr - $110K/yr
8+ years expAmerican Tower is a global digital infrastructure company focused on building a more connected world. They are seeking a Manager for their Managed Networks Support Services team, responsible for leading a team to enhance operational effectiveness, compliance, and service delivery in wireless connectivity solutions.
FinanceInfrastructureProfessional ServicesPublic RelationsTelecommunicationsWireless
Responsibilities
Lead a team to develop a multi-year strategic roadmap for the evolution of systems and tools to capture meaningful data and leverage insights for improved operations
Evaluate current systems, process, and tools periodically and identify opportunities to enhance the effectiveness of delivery, with a focus on automating and leveraging technology solutions
Lead high impact cross-functional initiatives, partnering with functional leads and key stakeholders like Business Enablement, IT, FP&A, Supply Chain, Specialty Engineering, and others
Establish reporting to manage the integrity of operations-centric data in all operation tools and systems; highlight gaps and address those with partners
Develop, refine, and elevate data attainment and care
Establish effective reporting to measure progress on key programs and initiatives against plans; identify and highlight areas for improving efficiency and/or automation
Lead the development and refinement of end-to-end work processes for new and existing products, in collaboration with cross-functional teams
Manage and support the evolution of systems and tools and develop detailed implementation plans, including delivery of approved project scopes and associated budgets
As a Manager, you are responsible for the recruitment, performance management, and career development of support services team members. You’ll also be expected to cultivate a collaborative team dynamic that enables us to meet our business objectives
Other duties as assigned
Qualification
Required
Bachelor's degree required, with a concentration in Business, Computer Science, or other technical discipline preferred
A minimum of 8 years of industry experience required
Strong leadership skills; ability to drive and motivate a team to achieve results
Strong organization, planning, and project management skills; ability to prioritize tasks for yourself and a team to meet requirements and deadlines; ability to function in a fast-paced environment
Ability to work effectively and professionally with different functional groups and levels of employees to achieve results
Strong critical thinking and problem-solving skills, with an ability to collaborate and work effectively with others
Strong written and oral communication skills, including the ability to present ideas concisely, clearly, and effectively
Ability to effectively analyze data and prepare creative and insightful presentations
Sound financial analysis and budgeting skills, with overall financial acumen and fiscal reasonability
Ability to create and refine business processes and procedures
Approximately 5% travel may be required to support the position's responsibilities
Preferred
Experience in a wireless, IT, or similar technical telecommunications environment preferred
A minimum of 5 years of experience managing large scale, complex projects and/or programs preferred
Benefits
Healthcare coverage
A 401(k) savings plan
Paid time off
Company holidays
Sick leave
Parental leave
Access to an Employee Assistance Program focused on mental and financial wellness
Company
American Tower
American Tower is a real estate investment trust that provides the infrastructure for modern digital communications.
1001-5000 employees
H1B Sponsorship
American Tower has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (11)
2023 (20)
2022 (21)
2021 (29)
2020 (39)
Funding
Current Stage
Public CompanyTotal Funding
$9.53B2025-12-02Post Ipo Debt· $850M
2025-09-11Post Ipo Debt· $575M
2025-05-21Post Ipo Debt· $566.66M
Leadership Team
Andrew Sloey
Senior Vice President
Recent News
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Company data provided by crunchbase