Idexcel · 9 hours ago
Information Technology Technician/ Data Center
Memphis, TN
Contract
Onsite
Mid Level
4+ years expIdexcel is seeking a Datacenter Technician to join their team in a fast-paced, mission-critical environment. The role involves troubleshooting, repair, preventative maintenance, installations, and documentation to ensure server operations run smoothly.
Cloud ComputingInformation TechnologySoftware
Hiring Manager
Bala Krishna(bob)
Responsibilities
Triage server issues with guidance from Dell Support
Execute Plans of Action (POA) provided by Dell Domain Engineers (L3)
Perform server hardware repairs and replacements:
Reseating, swapping, and replacing components
CPUs, memory, power supplies, GPUs, and full server replacements
Conduct server testing and validation:
Run diagnostics
Capture and upload logs
Perform firmware upgrades as required
Maintain detailed service documentation:
Service reports, logs, part numbers, PPIDs (old/new)
Manage parts lockers and spare parts inventory
Handle inbound/outbound parts and returns to Dell
Support server swaps and deployments, including CW server deployments
Qualification
Required
High School Diploma or GED
Heavy lifting required
Must have hands-on experience with server wiring and hardware
Candidate must live locally (within 15–45 minutes of the site)
4–6 years of relevant experience in server hardware support
Familiarity with Linux environments
Experience building PCs
Strong hands-on server hardware experience
Experience with server builds, swaps, and deployments
Ability to follow detailed technical POAs
Physically capable of handling demanding hardware tasks
Actively keeps skills current with evolving technologies
Provides real-time, accurate, and detailed documentation
Strong attention to detail in service reporting
Clear, proactive, and professional communicator
Team-oriented with a positive attitude
Articulate and able to provide detailed explanations without excessive prompting
Demonstrates accountability and initiative
Thrives in fast-paced, high-pressure environments
Effectively prioritizes tasks based on urgency and customer impact
Preferred
Technical certification or Associate Degree
Experience with water-cooled servers
Company
Idexcel
Idexcel is a Professional Services and Technology Solutions provider specializing in Cloud Services, Cloud Native Services, Data Platforms and Intelligence, Automation & AI.
501-1000 employees
H1B Sponsorship
Idexcel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (99)
2024 (116)
2023 (126)
2022 (198)
2021 (201)
2020 (282)
Funding
Current Stage
Late StageRecent News
Company data provided by crunchbase