Koniag Government Services · 15 hours ago
Service Now Administrator (REMOTE)
United States
Full-time
Remote
Senior Level
5+ years expKoniag Government Services is seeking a ServiceNow Administrator to support their government customer. The role involves day-to-day administration, maintenance, and enhancement of the ServiceNow environment, ensuring optimal performance and user experience.
EnterpriseGovernmentProfessional Services
No H1B
U.S. Citizen Only
Responsibilities
Perform day-to-day administration of the ServiceNow platform, including user management, role-based access control, and system configuration
Implement, configure, and maintain ServiceNow modules such as ITSM, ITOM, ITBM, CSM, and others as required
Create and maintain workflows, business rules, UI policies, client scripts, and other platform customizations
Develop and maintain ServiceNow integrations with other enterprise systems using REST, SOAP APIs, and integration tools
Conduct system upgrades, patches, and implement new features while ensuring minimal disruption to operations
Design, build, and maintain custom applications and solutions within the ServiceNow platform
Create and maintain comprehensive documentation for all ServiceNow configurations, processes, and customizations
Provide technical support and troubleshooting for ServiceNow-related issues
Collaborate with stakeholders to gather requirements and translate business needs into technical solutions
Develop and deliver training materials and sessions for end users and administrators
Monitor system performance, identify bottlenecks, and implement solutions to optimize platform efficiency
Stay current with ServiceNow releases and new features to maximize platform value
Manage service catalog items, knowledge base articles, and self-service portal functionality
Support incident, problem, change, and request management processes within ServiceNow
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field
5-7 years of experience as a ServiceNow Administrator or Developer
Certified ServiceNow Administrator required
Experience with ServiceNow Customer Service Management (CSM)
Experience with ServiceNow upgrades and instance migrations
Extensive knowledge of ServiceNow platform administration, including user management, role configuration, and security controls
Proficiency in configuring and customizing ServiceNow applications (ITSM, ITOM, CSM, etc.)
Strong understanding of ServiceNow architecture and data structures
Experience with ServiceNow scripting using JavaScript, including business rules, client scripts, UI policies, and script includes
Ability to create and maintain workflows, service catalogs, and knowledge bases
Experience with ServiceNow reporting and dashboard creation
Knowledge of ServiceNow best practices and governance principles
Strong problem-solving skills and ability to troubleshoot complex technical issues
Excellent communication skills, both written and verbal
Experience working in an ITIL framework environment
Ability to manage multiple priorities and projects simultaneously
Experience with ticketing system administration and configuration
Knowledge of IT service management processes and best practices
Ability to obtain a Public Trust
Preferred
Experience with ServiceNow Performance Analytics and Service Portal
Knowledge of HTML, CSS, and advanced JavaScript programming
Experience with ServiceNow IntegrationHub and Flow Designer
Familiarity with Agile development methodologies
Project management experience
Experience working in federal government IT environments
Knowledge of IT security best practices and compliance requirements
Experience with test-driven development and automated testing in ServiceNow
Experience with other ITSM platforms (Jira Service Management, BMC Remedy, etc.)
Knowledge of database design and SQL
Benefits
Health, dental, and vision insurance
401(k) with company matching
Flexible spending accounts
Paid holidays
Three weeks of paid time off
Company
Koniag Government Services
Koniag Government Services is a Professional Services and Operational Management to Federal Government.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin Wideman
Chief Executive Officer
Jack Wise
SVP Business Development Lifecycle
Recent News
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