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Carex Consulting Group · 18 hours ago

Production Support Analyst

Madison, WI

Contract

Hybrid

Mid Level

3+ years exp

Carex Consulting Group is partnering with an insurance industry partner to hire a Production Support Analyst for a 1-year contract opportunity. This hybrid position focuses on reporting operations and Tier 2 support, responsible for resolving escalated issues, ensuring data accuracy, and collaborating across business and technical teams.

Human ResourcesProject ManagementRecruitingStaffing Agency

Growth Opportunities

No H1B

Responsibilities

Triage and resolve Tier 2 reporting issues related to dashboards, reports, and data extracts across underwriting, claims, and policy teams

Conduct root cause analysis across data pipelines, report logic, and business processes

Collaborate with BI developers, actuaries, and data engineers to implement fixes and enhancements

Review and classify incoming support tickets as bugs, enhancements, or new requests; prioritize and route based on business impact

Partner with stakeholders in sales, operations, compliance, and finance to clarify reporting needs and validate deliverables

Monitor report performance and proactively identify and mitigate recurring issues

Validate data accuracy and ensure consistency with operational and regulatory definitions

Maintain and update support logs, resolution guides, and FAQs tailored to life insurance reporting workflows

Share knowledge with Tier 1 support and contribute to onboarding resources for new team members

Qualification

SQLBusiness Intelligence toolsData reportingLife insurance dataAnalytical thinkingProblem-solvingTicketing systemsDocumentation toolsAgile frameworksITIL frameworksCrystal ReportsSSISSSRSETL processesCommunication skills