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AuthZed · 1 day ago

Solutions Engineer - U.S. Based

United States

Full-time

Remote

Mid Level

3+ years exp

AuthZed is pioneering open-source authorization solutions for scaling businesses. They are seeking a Solutions Engineer to support US/NA customers, collaborating with Account Executives to ensure seamless product integration and customer satisfaction.

Cyber SecurityInformation TechnologySoftware

Responsibilities

Daily collaboration with Account Executives in a pre-sales role to understand and document customer technical requirements, performance Service Level Objectives (SLOs), consistency requirements, and software architecture

Translation of complex technical details for a variety of stakeholders, ensuring seamless communication and understanding across teams

Building live permissions schema design sessions, tailored solutions leveraging our products, and designing Proof of Concepts (PoCs) to validate solutions with prospects

Leading virtual and in-person demos and deep-dive technical sessions

Identifying product gaps and communicating these to our product team to help shape the future of our offerings

Creation, improvement, and maintenance of dynamic customer demos, troubleshooting technical issues to ensure customer success

Long-term customer success in the post-sales role for all accounts assigned

Qualification

Relational databasesCloud environmentsProgramming languagesHTTP APIsSoftware architectureOpen source involvementCRM systemsAnalytical skillsClient interactionCommunication skillsFlexibility

Required

Minimum 3 years in a solutions engineering role or similar technical position, preferably in a customer-facing capacity

Bachelor's or Master's degree in Computer Science, Information Technology, Software Engineering, or a relevant field. Directly related work experience may also be considered in lieu of formal education

Hands-on experience with relational databases (e.g., Postgres), including defining schemas, performing migrations, and writing SQL queries

Proficient in designing and deploying solutions in cloud environments (AWS, GCP) and managing Kubernetes clusters

Skilled in at least two of the following programming languages: Go, Node, Java, Ruby, or Python

Experience integrating against HTTP APIs, including handling streams and pagination

Strong abilities to diagnose and solve complex technical issues, recommend solutions based on customer requirements, and effectively communicate both technical and business requirements to diverse audiences — including internal engineering and product teams

Proven track record of conducting training sessions, demos, and presentations to stakeholders of various technical levels

Experience creating software architecture diagrams using tools like Lucidchart or similar

Preferred

Experience working with and contributing to open-source software projects

Experience integrating against gRPC APIs

Experience with graph databases

Experience with test-driven development and familiarity with common software design patterns such as Pub/Sub and Proxies

Understanding of distributed systems concepts, including committing data to multiple databases using patterns like change data capture (CDC), message queues, two-phase commit protocol (2PC), and workflow engines like Temporal

Knowledge of distributed quorum-based software (e.g., Paxos, Raft) and distributed relational datastores like CockroachDB

Exposure to policy languages, such as Rego, is a plus

Experience with CRM systems and task management software to track and manage customer engagements effectively

Comfortable with ambiguous and changing requirements, with a rapid ability to learn new technical concepts