Upstate Caring Partners · 7 hours ago
Information Services (IS) Media and Technology Support Specialist
Utica, NY
Full-time
Onsite
Entry Level
$21.88/hr - $23.32/hr
1+ years expUpstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families. They are seeking an Information Services Media & Technology Support Specialist to blend audio/visual expertise with IT support, ensuring smooth operation of A/V equipment and in-house technology systems.
Non-profit Organization Management
Responsibilities
A/V Support Responsibilities (20%)
+ Microphones, speakers, projectors, video displays, and meeting recording
+ Manage sound levels, video playback, and transitions
+ Oversee A/V equipment inventory
IT Support Responsibilities (80%)
+ Provide excellent customer support by resolving technical issues promptly and professionally
+ Receive, respond to and document support calls in the Support Services Call Center
+ Install, configure, maintain, repair, and troubleshoot end user workstation hardware and peripherals
+ Configure mobile devices and assist end users with basic functionality
+ Support remote sites through proactively scheduled on-site visits and responding quickly during emergencies
+ Update asset inventory when making system changes, additions, moves and disposals
+ Provide end users with basic computer system training
+ Coordinate with vendors for external support of computers, telephones, printers, audio/visual equipment and other hardware
+ Participate in the after-hours Support Services Team on-call rotation
Escalate cybersecurity requests and concerns to IS Security Personnel
Assist the Network & Telecom Team with special projects, when required
Adhere to mandatory abuse reporting laws and FERPA/HIPAA/HITECH requirements
Other duties as required
Qualification
Required
Associate's Degree in field of Computer Science or related field OR 1+ years' experience in a technical support, audio/visual or customer service role
Experience with the following technologies: Mobile Devices: Android, Apple iOS devices, Networking: Configuration of Personal or SOHO Routers, Entry-Level Troubleshooting, Networking Protocols: TCP/IP, PCs & Peripherals: Diagnostics & Troubleshooting, Hardware, Software: Asset Management, Help Desk or Ticketing/Tracking, Microsoft Office, Remote Assistance, Virtual Meeting (Teams, Zoom, Etc.), Windows, Tools: Cable Testers, Crimpers, Network Toners
Knowledge or familiarity of the following technologies: Active Directory: NTFS Permissions, Users & Groups, A/V: Microphones, Projectors, Soundboards, Sound Systems, Video Switchers, Networking: Basic understanding of IP networks, Ethernet cabling, firewalls, routers, switches & wireless, Office 365: OneDrive, Outlook Online, Teams, Software: Mobile Device Management, Telecommunications: Basic understanding of VOIP
Flexible hours including nights, weekends, and working from home required
After-hours on-call responsibilities
Travel is required. Must have a valid NYS driver's license & dependable vehicle
Benefits
Comprehensive Health/Dental/Vision
Direct Deposit
Flexible Spending Account (FSA)
Retirement Plan 403(b)
Life Insurance
Voluntary Benefits
Employee Assistance Program (EAP)
Generous PTO Plans (Sick, Vacation and Employee Leave)
Tuition Reimbursement
Service Awards
Employee Appreciation Events
Employee Discounts
Company
Upstate Caring Partners
1001-5000 employees
H1B Sponsorship
Upstate Caring Partners has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (207)
2023 (14)
Funding
Current Stage
Late StageLeadership Team
Erik Jacobson, Ph.D.
Chief Clinical Officer
Company data provided by crunchbase