CorePrint Solutions, Inc. · 1 day ago
Service Specialist
Houston, Texas, United States
Full-time
Onsite
Entry, Mid Level
2+ years expCorePrint Solutions, Inc. is seeking a Service Specialist to provide technical expertise and hands-on support for a range of printing equipment. The role involves installing, maintaining, and repairing devices while ensuring a professional customer experience.
Computer Software
Responsibilities
Installing, configuring, and testing new multifunction printers, plotters, and scanners at client locations
Performing preventive maintenance, repairs, and calibrations to ensure top-tier performance and minimal downtime
Diagnosing and resolving mechanical, electrical, or software issues efficiently and professionally
Providing courteous, knowledgeable guidance to clients on equipment use, maintenance, and troubleshooting
Maintaining clear and timely communication with the Service Manager and Dispatch regarding schedules, parts, and ticket updates
Documenting service activity in detail, including diagnostics, actions taken, and equipment condition
Supporting the setup of demo or refurbished equipment at CorePrint facilities as needed
Upholding safety, cleanliness, and organization standards for vehicles, tools, and client sites
Demonstrating a positive attitude and professional demeanor at all times—especially when resolving complex or high-pressure issues
Traveling 80–90% of the time to client sites across assigned regions (up to 30% overnight travel)
Qualification
Required
Associate degree or technical certification in Electronics, IT, or a related field preferred
Valid driver's license with a clean driving record
Must be able to pass a background check and drug screening
2+ years of experience servicing printers, copiers, or large-format equipment
Working knowledge of multifunction printers (MFPs) from manufacturers such as HP, Canon, Xerox, and Konica Minolta
Experience with large-format plotters and scanners (e.g., HP, Canon, KIP, OCE)
Strong mechanical, electrical, and network troubleshooting abilities
Excellent customer service and communication skills with a professional presence
Service-first attitude, positivity, and professionalism under pressure
Strong organizational skills, attention to detail, and ownership of follow-through
Proficiency with Microsoft Office, printer drivers, and firmware utilities
Ability to lift up to 50 lbs, stand for extended periods, and travel frequently
Preferred
Experience with print management software such as PaperCut, PrinterLogic, Onyx RIP, SAi Flexi, Caldera or similar platforms
Familiarity with network printing protocols, IP configuration, and device integration in Windows environments
Knowledge of color management, calibration, and media handling for large-format devices
Experience using service ticketing systems
A proactive, dependable approach that reinforces CorePrint's standard of reliability and client care
Company
CorePrint Solutions, Inc.
CorePrint Solutions is an employee-owned print technology partner helping organizations nationwide strengthen the core of their operations.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase