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Floor Coverings International · 1 day ago

Flooring Installation Manager

Duluth, MN

Full-time

Onsite

Mid, Senior Level

$50K/yr - $70K/yr

Floor Coverings International is a locally owned franchise delivering exceptional flooring solutions with a customer-first focus. The Flooring Installation Manager will lead daily operations, manage installer relationships, and ensure customer satisfaction from start to finish, requiring strong leadership and industry knowledge.

Home Decor

Responsibilities

Customer Relationship Management: Build and nurture lasting relationships to enhance customer satisfaction and retention

Sales Support: Provide assistance to the sales team, including possible ride-a-longs for complex quotes

Communication: Provide customers and installers with clear updates on project start dates and timelines

Team Collaboration: Hold weekly meetings with sales staff to discuss new sales and ongoing projects

Installer Recruitment and Vetting: Proactively seek out and evaluate installer talent

Installer and Vendor Management: Oversee installer and vendor relationships, ensuring consistent quality and dependable partnerships

Conflict Management and Negotiation: Resolve conflicts and negotiate effectively with customers and crews to maintain productive relationships

Daily Production Coordination: Communicate daily with installers to provide updates on project timelines and address any immediate needs

Problem Solving and Resolution in Construction: Address and resolve challenges during construction to keep projects on track

Warehouse and Inventory Management: Organize and oversee product storage, ensuring efficient and orderly warehouse operations

On-Site Quality Control: Conduct regular job site visits to verify that work meets company standards and customer expectations

Product Management: Oversee product allocation and manage job costs efficiently

Documentation: Take before-and-after photos for every project to ensure accountability and quality

Customer Satisfaction: Strive for 5-star ratings on every project by delivering exceptional service and maintaining positive customer relationships

Qualification

Flooring installation expertiseProduction managementSchedulingPlanningSalesforce proficiencyCommunication skillsIndustry contactsProblem-solvingOrganizational skillsDecision-making