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Pella Windows & Doors of Montana · 5 hours ago

Project Coordinator II

Geneva, IL, United States

Full-time

Hybrid

New Grad, Entry Level

$25/hr - $29/hr

0+ years exp

Pella Windows & Doors of Montana is seeking a Project Coordinator to join their team in Geneva, IL. The role involves coordinating order entry, purchasing, scheduling, and delivery of customer orders while ensuring excellent customer satisfaction. The Project Coordinator will work closely with sales teams and third-party providers to manage orders from contract to resolution.

Building Materials

Responsibilities

External and internal customer contact

Reviewing and booking orders from the sales team

Purchasing product from vendors and our corporate manufacturing facilities

Recording key dates and activities related to orders

Scheduling and releasing completed product

Scheduling of Value Add and Pre-finish

Coordinating delivery of customer orders

Collects customer payments following installation or delivery as needed

Managing recovery process for shortages and damaged product

Ordering parts and/or scheduling service appointments as needed

Processes factory credits to Pella Corporation and provides follow up/revision to pending or denied credits

Resource for PQM /ADM and product offering questions

May assist with physical inventory and help resolve inventory discrepancies

Promotes and facilitates continuous improvement activities in the department

Coordination and management of installation permits

Collecting and verifying Lead Safe Install paperwork when applicable

Scheduling installation of Pella products

Scheduling installation recovery appointments

Approving and processing payments for sub-contracted installation companies

Quoting and bidding of Pella products as needed

Regularly communicates with Sales Representatives, internal and external customers in order to ensure timely and accurate fulfillment of orders

Manages orders in OMS including scheduling value add and coordinating and communicating the estimated ship date

Communicates with customers, contractors and sales department to coordinate product delivery details along with verification of addresses, phone numbers and directions

Qualification

Customer serviceOrder managementMicrosoft OfficeProblem-solvingTeam collaborationPublic speakingAttention to detailOrganizational skills

Required

High School Diploma or GED

Proficiency with Microsoft® Word, Excel, Outlook and PowerPoint software applications

Excellent verbal and written English language skills

Good public relations, public speaking, and customer service skills

Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals

Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers

Excellent phone and email etiquette

Ability to present appropriate attitude for the situation when interacting with customers or coworkers

Must be a team player and exhibit a strong desire to learn and promote self-growth

Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion

Attention to detail is required

Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines

Must be able to develop trust, respect, and confidence of customers, coworkers and managers

Must present in a clean and neat physical appearance

Must be able to investigate issues and resolve conflict in the best interests of the business and our customers

Ability to subtract two digit numbers and to multiply and divide with 10s and 100s

Ability to perform calculations using units of money, time, measurement, etc

Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth

Ability to apply basic concepts of algebra, geometry and general business math

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear

The employee is occasionally required to sit, stoop, or crouch

The employee must occasionally lift and/or move up to 10 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Time commitment required of this position will vary based on business needs

Work environment with this job primarily includes the typical office environment

The noise level of this job is typically moderate

Employees in office positions may occasionally enter warehouse work areas