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Pace Suburban Bus · 5 hours ago

Vanpool Service Representative (3)

550 W Algonquin Rd, Arlington Heights, IL, 60005, US

Full-time

Hybrid

Mid Level

3+ years exp

Pace Suburban Bus is a public transportation provider in northeastern Illinois, and they are seeking a Vanpool Service Representative to manage Vanpool programs in compliance with regulations. The role involves serving as the primary contact for Vanpool drivers and riders, conducting training, and overseeing program operations.

Service IndustryTransportationTravel

Comp. & Benefits

Responsibilities

Acting as primary Pace contact for Vanpool drivers, riders, and various agencies, organizations, and vendors

Providing assistance on all aspects of the Pace vanpool program and delivering personalized service to assigned vanpools

Teach/conduct Vanpool Driver Training Class covering VIP operation and administrative procedures

Overseeing vanpool group formations, driver approval process, and van deliveries

Processes vanpool driver and participant applications and other vanpool-related forms

Preparing various reports and collecting and tracking information pertaining to program operation

Performing other duties as assigned

Qualification

Customer service experienceTrainingProject managementPresentationsMicrosoft Office SuiteOracleApexPublic speakingAnalytical thinkingMulti-taskingDeadline managementVerbal communicationWritten communicationInterpersonal skillsProblem solvingAttention to detailOrganizational skillsConfidentialityTeam collaboration

Required

Must have a bachelor's degree in Business Administration or related discipline

Must have at minimum, three (3) years of highly responsible customer service experience or equivalency

Must have experience in conducting training or presentations, project management and interpersonal/group dynamics

Must have a valid Illinois, Wisconsin or Indiana Driver's License with a good driving record

Must be able to obtain Vanpool Driver Training Certificate and Reasonable Suspicion Training Certificate within 60 days of employment

Must have intermediate level proficiency in the use of computer software, specifically with Microsoft Office Suite applications (Outlook, Word, Excel, SharePoint, and PowerPoint), and Adobe

Must demonstrate excellent reading comprehension and verbal and written communication skills

Must demonstrate effective customer service, public speaking, and interpersonal skills

Must demonstrate problem solving, analytical and critical thinking skills

Attention to detail, strong math and organization skills

Ability to maintain confidentiality, prioritize while multi-tasking, and meet deadlines while working in a dynamic environment

Must be capable of working both independently and collaboratively with other team members

Must be able to sit for extended periods, lift, carry, push, and lift objects weighing up to 25 pounds

Work is primarily performed in an office environment

Travel may be required to Pace project sites within the six-county RTA region

Must be open to work schedule changes as necessary to meet organizational needs

This is a safety-sensitive position, subject to random drug and alcohol testing