IT Support Engineer jobs in United States
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Lazorpoint ยท 10 hours ago

IT Support Engineer

positionCleveland, OH
timeFull-time
remoteOnsite
seniorityEntry Level
money$40K/yr - $80K/yr
date1+ years exp

Lazorpoint is seeking a Support Engineer to enhance their team and drive success. The role involves effective communication, expert troubleshooting, and resolving end-user requests in a collaborative support desk environment.

Cloud ComputingInformation TechnologySoftware
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Growth Opportunities

Responsibilities

Provide an excellent first touch client experience for all support team tickets
Own and solve tickets, provide a clear and efficient escalation experience for our clients when unable to resolve a ticket
Perform preventative maintenance tasks on servers, end user devices, and network equipment
Test and install hardware and software
Stage new hardware in preparation for deployment into a production environment
Document common client issues
Work alongside team members
Local travel to client sites as needed
Participate in an on-call rotation

Qualification

Microsoft WindowsTroubleshootingTechnical certificationsCommunication skillsProblem-solving skillsTeamwork

Required

1-2 years professional or internship experience in a Microsoft Windows environment
Strong ability to drive issues to resolution through research and working directly with senior engineers
A deep desire and passion for providing outstanding service
Excellent interpersonal and verbal/written communication skills
The ability to translate and clearly communicate complex technical concepts to non-technical individuals
Excellent organization, problem-solving and analytical skills
Ability to work well in a team environment as well as independently
IT support: 1 year (Required)

Preferred

A degree in Computer Science, Engineering, Business or another related field is preferred
Technical certifications from Microsoft, Cisco, Dell, Citrix, CompTIA, Apple, etc. a plus
Bachelor's (Preferred)

Benefits

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Company

Lazorpoint

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Lazorpoint provides information technology solutions and support to the company.
dateFounded in 1997
location
Cleveland, Ohio, USA
people-size11-50 employees
web-link
https://www.lazorpoint.com/

Funding

Current Stage
Early Stage

Leadership Team

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David Lazor
Founder & Chairman
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Company data provided by crunchbase