Tiffany & Co. · 18 hours ago
Operations Coordinator- West Hartford
Westport, CT, United States
Full-time
Onsite
Mid Level
3+ years expTiffany & Co. is seeking an Operations Coordinator to enhance the Tiffany Experience for customers. This role involves overseeing back of house operations, ensuring operational excellence, and providing exceptional client service to drive sales and loyalty.
JewelryPrecious MetalsService Industry
Responsibilities
Take the lead by performing all back of house operations in a Tiffany store
Provide excellent client service and partners with store leadership on key initiatives which supports the team and drives sales goals
Be a key holder who acts as a manager on duty when a manager is unavailable. (Duties include coordinating order fulfillment, managing inventory, coordinating client service activities, and may open and close the store)
Provide exceptional operational support to drive sales and service
Complete daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, and cleaning merchandise, following company operational policies and procedures
Ensure compliance with all internal control procedures and maintain inventory accuracy. Partner and communicate effectively with Sales Professionals, Management, and clients to respond and follow up to requests quickly and accurately
Support Company operations efficiency objectives by ensuring all activities improve productivity and by providing feedback on process changes through appropriate channels. Assist management in coordinating work and mentor team members to improve performance when acting as manager on duty
Takes the lead, partnering with the operations professional to ensure operational excellence in all tasks
Deepen the relationship with our clients to drive lifetime loyalty and spend
Carry out operations and sales support functions to support the store in consistently achieving or exceeding monthly, quarterly, and annual store sales plan
Collect customer data during interactions to cultivate new and existing customers
Drive business through key product pillars
Elevate in store experience by consistently delivering memorable moments. Demonstrate passion as a Tiffany brand ambassador, providing the Tiffany Touch during every client interaction
Demonstrate Client Experience Behaviors identified within the NPS program
Implement standard processes by optimizing hospitality and store amenities to create unique experiences and act on NPS scores and client feedback
Resolve client and employee concerns applying judgment and detailed knowledge of policy, procedure, and practice
Qualification
Required
2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping
Strong Analytical skills
Proficient in Microsoft Word and Excel
Ability to work retail store hours as necessary, including nights, weekends, and holidays
Organized and detail oriented
Flexibility to perform different tasks based on day-to-day business needs
Authorization to work in the United States or in the country where the position is based
Preferred
A college/university degree
Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work
Company
Tiffany & Co.
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones.
10001+ employees
H1B Sponsorship
Tiffany & Co. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (20)
2023 (19)
2022 (18)
2021 (25)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-11-25Acquired
1987-05-15IPO
Leadership Team
M
Matthieu Garnier
President & CEO - North America
Christopher Kilaniotis
Senior Vice President Strategic Business Development
Recent News
2025-12-20
Company data provided by crunchbase